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Online Course Catalog Registration is now available for the MTP Fall 2025 catalog. Any adult aged 18 and older is eligible to register for classes. Permission must be granted by MTP prior to registration for younger participants for all classes, except Ageless Adventures. ADVANCED SEARCH SIGN IN OR CREATE AN ACCOUNT

Customer Service Training   

This Customer Service training class teaches you the basics of customer service and translates that knowledge into practical application.

 

 

 

Click Here For Additional Course Information
Requirements:

Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

  • PC: Windows 10 or later.
  • Mac: macOS 11.0 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

 

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

 
  1. Customer Service Basics
    1. Defining Customer Service
    2. Internal and External Customers
    3. Interacting with Customers
    4. Understanding What the Customer Wants
  2. Developing Responsible Customer Service Skills
    1. Developing a Positive Attitude
    2. Going a Step Beyond What is Expected
    3. Dealing with Complaints and Problems
  3. Developing Verbal and Nonverbal Communication
    1. The Basics of Communication
    2. Customer Communication
  4. Customer Service Best Practices
    1. Creating Customer Service Standards from Best Practices
    2. Implementing Service Standards
    3. Monitoring Service Standards
    4. Maintaining Service Standards
  5. Attracting Loyal Customers
    1. Create Memorable Service
    2. Develop Loyal Customers
    3. How Loyal Employees Impact Customers
 

What you will learn

  • Discover how to communicate effectively
  • Identify internal and external customers
  • Identify how to interact positively with customers

How you will benefit

  • Develop a positive attitude
  • Understand customer service
  • Gain the ability to create and implement service standards

Self-Study
Customer Service Training
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

This Customer Service training class teaches you the basics of customer service and translates that knowledge into practical application.

 

 

 

Click Here For Additional Course Information
Requirements:

Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

  • PC: Windows 10 or later.
  • Mac: macOS 11.0 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

 

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

 
  1. Customer Service Basics
    1. Defining Customer Service
    2. Internal and External Customers
    3. Interacting with Customers
    4. Understanding What the Customer Wants
  2. Developing Responsible Customer Service Skills
    1. Developing a Positive Attitude
    2. Going a Step Beyond What is Expected
    3. Dealing with Complaints and Problems
  3. Developing Verbal and Nonverbal Communication
    1. The Basics of Communication
    2. Customer Communication
  4. Customer Service Best Practices
    1. Creating Customer Service Standards from Best Practices
    2. Implementing Service Standards
    3. Monitoring Service Standards
    4. Maintaining Service Standards
  5. Attracting Loyal Customers
    1. Create Memorable Service
    2. Develop Loyal Customers
    3. How Loyal Employees Impact Customers
 

What you will learn

  • Discover how to communicate effectively
  • Identify internal and external customers
  • Identify how to interact positively with customers

How you will benefit

  • Develop a positive attitude
  • Understand customer service
  • Gain the ability to create and implement service standards

Self-Study

Course Price: $96.00Course #: ILC158 
 

By registering, I agree to INDEMNIFY AND HOLD HARMLESS Master the Possibilities, Inc., Sidney Colen & Associates, Ltd., On Top of the World Communities, Inc., Horticultural Arts & Park Institute, Inc., Bay Laurel Community Development District, and any of their agents, directors, officers, representatives, volunteers and employees from any and all loss, damage, injury, action or cause of action resulting from the classes, events, or trips and/or equipment owned or operated or permitted to be used or operated or is used or operated. This Release Waiver and Hold Harmless Agreement includes those classes, events, or trips inside or outside of Master the Possibilities, Inc. For the full waiver, visit  https://www.masterthepossibilities.org/sites/default/files/PDF/WaiverofLiability.pdf .

If class is cancelled by the participant because of COVID positive results, there will still be a processing fee incurred by the participant.

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