This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
Identifying Preferred Communication Styles
In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.
Analyzing Your Own Difficult-Person Situation
In this lesson, you will begin to build a database about not only your difficult people — those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.
Dealing With Hostile-Aggressive Personality Types
This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.
Dealing with Difficult Passive Personality Types
In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical —people known as Negative-Thinkers.
Dealing With Aggressive Subcategories of Difficult Intuitors
This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognize these people and share space with them.
Identifying and Dealing With Relaters
In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.
Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.
Developing Skills to Become More Flexible
In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.
Exploring Resilience-Building Strategies
In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."
Discovering the Importance of Assertiveness to Positive Relationships
After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behavior is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.
Changing Your Own Assertiveness Skills
This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.
Learning Techniques to Improve Your Listening Abilities
After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.
You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.
Introduction to Managerial Work
How has management theory evolved over the last 100 years? This lesson will take you back to the days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.
Making the Transition Into Management
Let's see if you can identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?
The Tasks of a Manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.
Managing Tasks, Performance, and Time
In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.
Introduction to Motivation
It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.
The Best-Known Researchers in Motivation
Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.
Motivation Theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.
Understanding the Theories of Motivation
This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.
Introduction to Conflict Resolution and Problem-Solving
Now comes the hard part: when real life doesn't work out the way the theories told us it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.
Models of Conflict Resolution and Problem-Solving
This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.
Working Through Problems
This lesson explores the problem-solving model introduced earlier and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.
Implementing Solutions to Problems and Conflicts
This lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
In this Goal Setting and Workplace Efficiency Training class, students will learn valuable professional skills that will help them set and achieve goals and manage their time effectively.
Good time management is the stress-reducing oxygen you need to achieve excellence in everyday life. It is about focusing on the right thing and doing it right. When you become goal-oriented you will find yourself managing your time more effectively. Hence, goal setting is one of the most important time management techniques. This course will help you set goals that are your own and help you use leading-edge strategies to bring them to culmination.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 11.0 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Good time management and the ability to set personal goals are key to achieving success in life. This course will teach you how to set appropriate, measurable goals and develop good time management skills to achieve them.
Become an Expert in Time Management
Respect Your Time
Do More by Doing Less
Respect Others' Time
Time Management Skills
Ways to Circumvent Interruptions
Goals as a Motivational Tool for Time Management
Microsoft Outlook and Time Management
Optimize Scheduling Tools
Using the Inbox to Create Task Lists in Outlook
Use Your Tasks as Work Lists
Creating a Calendar Item from an Inbox Email
Checking Email at Designated Times
The Under-Two-Minute Rule
Setting Up Rules
Creating Folders and Archiving Email
Using Auto-archive
Create a Distribution List
Email Etiquette and Efficiency Tips
Do's When Writing Email
Understanding the Importance of Goal Setting
Start Where You Are Planted
Why Goal Setting Is Important
Creating a Strategy to Achieve Smart Goals
Understand What a SMART Goal Is
Identify the Right Tools for Goal Setting
Implementing by Building a Support System
How to Find Supporters
Understand Your Strengths and Weaknesses
Different Types of Supporters
Turn Your Social Network into Your Cheerleading Network
Sustaining Goal Setting for Success
Persistence
Don't Give up at the First Sign of Difficulty
Flexibility
Changing Your Approach
Celebrating Small Wins
Grow Where You Are Planted
Make Goal Setting a Habit
What you will learn
Learn effective time management skills.
Identify the benefits of setting goals.
Master the skills of setting your own goals.
Implement the right strategies to track your goals.
Understand flexibility vs. persistence when prioritizing.
Turn goals into habits.
How you will benefit
Gain valuable skills that will benefit you in any profession.
Track success toward goals for personal fulfillment
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
This course will teach you everything you need to prosper in the backyard nursery business.
Turn your love of plants into an enjoyable and profitable home business. Learn how to grow and market plants on a small scale without major capital investment. In an area as small as 1000 square feet, you can generate thousands of dollars' worth of plant material in a single growing season.
This course is your practical guide to licensing, site preparation, equipment, how and where to find supplies, how to select and produce plants appropriate to your climate zone, how to produce quality material and, most importantly, how to market your product.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Turn your love of plants into an enjoyable and profitable home business. This course provides information on licensing, site preparation, equipment, how and where to find supplies, how to select and produce plants, how to produce quality material, and how to market your product.
Making the Transition From Gardener to Nurseryman
In the first lesson, you'll meet other gardeners who've successfully made the transition to nurserymen. You may be surprised to discover that, within the small space of a backyard, you can produce significant income by growing plants. You'll also learn what permits and licenses you may need as you get started.
Your Climate Considerations
In this lesson, you'll take a close look at climate zone maps to help you figure out what plants will grow best in your region. Then you'll learn some easy ways to prepare your growing grounds. Finally, the lesson will show you ways to create inexpensive microclimates that will help you start your plants and expand the varieties you can grow.
Necessary Supplies and Where to Find Them
In this lesson, you'll learn what production supplies you'll need and how to find wholesale sources for them. The lesson will discuss cover containers, soil, fertilizer, and labels and then talk about why it's important to keep track of your expenses for tax purposes.
Plant Propagation Methods
Starting new plants is one of the most exciting and rewarding experiences for gardeners and nurseryman alike. The process of starting new plants is called propagation. In this lesson, you'll focus on the three major methods used in nursery production: propagation by seed, cuttings, and division.
Reduce Your Growing Time: Buy Plants From Other Growers
This lesson will teach you one of the most valuable lessons in this business: How to reduce the waiting time involved in growing plant material. You'll learn what types of starter plants are available and how to find wholesale sources. You'll also be given some valuable guidelines to help you decide what to grow. Afterwards, the lesson will talk about how to find additional sources of information and business networking opportunities through nurserymen associations and trade shows.
Growing Annuals (Including Vegetables, Herbs, and Bulbs)
In this lesson, you'll focus on growing annual flowers and bulbs, paying special attention to market timing. You'll learn how to create high-value items such as color bowls and hanging baskets. The lesson will then discuss vegetable starter plants and herbs. Specializing in organic growing will help you tap into a lucrative area of the nursery trade, so the lesson will fill you in on all you need to know about organic growing and certification.
Growing Perennials
In this lesson, you'll focus on one of the hottest topics in gardening: The particular group of non-woody plants that nurseries call "perennials". You'll become familiar not only with the favorites, but with the wide variety of perennials available. The lesson will then go over some detailed information about specific perennials, including how to grow them and how to time them for market.
Growing Shrubs, Roses, and Vines
This lesson covers woody plants—such as shrubs and vines—that form the more permanent plantings in a landscape. You'll pay particular attention to roses because they're among the most beautiful and profitable shrubs. In addition, you'll learn how to grow small fruiting shrubs and vines for specialty markets.
Growing Various Trees in Sizes From #1s to #15s
Trees may be the largest members of the plant kingdom, but they're also among the easiest and most profitable to grow. In this lesson, you'll not only learn how to propagate landscape trees, but how to greatly shorten their growing time by buying bare-root seedlings and finished bare-roots. The lesson will conclude with a discussion on fruiting and flowering trees.
Producing a Quality Plant
Whether you're growing plants for fun or profit, you'll want to produce quality plant material. This lesson will provide guidelines for quality standards. You'll learn about pruning, staking, and training plants into special shapes and forms. It will also talk about methods you can use to ward off diseases and pests.
Wholesale Marketing
If you're like most gardeners, growing plants is the easy part—marketing is the real challenge! This lesson will begin with a discussion on wholesale marketing. You'll learn all you need to know to do business with discount chain stores, local retailers, and landscapers, and then explore consignment selling, contract growing, and business-to-business Internet options.
Retail Marketing
The final lesson covers retail marketing, or taking your product directly to the public. You'll learn how to advertise inexpensively and effectively so you're not just growing plants, you're growing your business! The lesson will explain what you'll need to know to sell your plants from your home or garage sales, certified farmers markets, and flea markets. It will also discuss selling your plants to government or public agencies.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Certified financial planner shows you how most wealthy people build their fortunes.
If you're interested in discovering how most wealthy people amassed their fortunes, this is the course for you. All it takes is organization, discipline, and a firm knowledge of how to proceed. If you're serious about accumulating a sizable nest egg and living the life of your dreams, you will have to acquire the knowledge and skills necessary for success.
In this course, a certified financial planner will walk you through the steps you need to take in order to achieve true financial success. You'll become comfortable with the broad array of investment choices available to you right now, and you'll discover the best ways to acquire and accumulate both cash and real property. You'll also learn about the tax implications of your investment decisions, along with steps you can take to protect any wealth you acquire.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Auction pros teach you how to work from home or earn extra income by buying and selling goods online.
Online auctions match buyers with sellers in a global marketplace for almost any item. If you've ever dreamed of working from home or just earning extra income by buying and selling goods online, this course will guide you every step of the way!
In this course, you will gain all of the knowledge necessary for success in the online marketplace. You'll learn how to create titles that get noticed, how to craft advertising copy that sells items quickly and for top dollar, and how to create and upload photos of the items you are selling. You'll also learn how to safely conduct financial transactions, how to accept credit card payments, and how to pack and ship any item hassle-free. If you're a buyer, you'll learn how to value almost any item up for auction, how to get the best possible price, how to protect yourself against fraud, and how to compete effectively against other bidders.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn from an auction pro how to work from home or earn extra income by buying and selling goods online for top dollar. This course will teach you how to get noticed, value items, sell quickly, protect against fraud, and safely conduct financial transactions.
Learning eBay's History and How to Navigate the Site
Registration and Searching
Auction Pages and the My eBay Section
Bidding and Buying After the Auction
Your First Sale
The World of Digital Photography
Basics of Pricing and Shipping
Launching Your Auction
Post-Sale Management
Discussion Boards and Your Profile
eBay Stores and Other Sellers' Resources
Advanced Selling Topics
What you will learn
Learn the fundamentals of buying and selling on eBay, and understand its advanced features
Discover how to buy and sell in an online auction and become confident in your ability to benefit financially
Learn how to create effective auction descriptions, and properly promote your listings for maximum exposure
Discover the art of proxy bidding, bid sniping, and other tips for winning an auction at the best possible price
How you will benefit
Discover the secrets to making money from the comfort of your own home
Gain confidence in your ability to use online marketplaces and benefit from great deals
Learn how to connect with others in an online social community
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
An experienced entrepreneur teaches you how to develop the motivation, discipline, and creativity to quit your job and be your own boss.
Starting a home-based business is the hottest trend in today's challenging business environment! Learn how to be your own boss and eliminate the stress of having a job. The benefits of working from home are endless!
Earn what you deserve, be independent, have tax deductions, do away with traffic, office politics and more! Learn how to develop the entrepreneurial qualities - motivation, discipline, creativity - that you will need to succeed! This class is a great way to start your own business or enhance the one you already have.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. In the final lesson, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Stop dreaming and learn how to start your own successful small business.
Starting Your Dream
If you have dreamed about starting a small business but didn't know where to start, you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
Today, you will find out about the three different ways to start a business. You will explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about businesses you wouldn't use again because of the service the employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Learn to handle basic human resource functions to ensure the best possible results.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office — focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview — from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, wage and hour requirements, and benefit and safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.
Introduction to the Keys to Effective Communication
In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Rapport
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
Mastering Learning Styles
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
Regaining Lost Rapport
This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
Mastering Motivation
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
Group Presentations
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.
Communication With Children
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Subconscious Communication
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
Review of the Keys to Effective Communication
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
What you will learn
Learn to use communication to build rapport and create environments of trust, warmth, and respect
Understand the process of becoming a great conversationalist
How you will benefit
Become more confident
Make great first impressions
Create more and better personal and professional relationships
Dawn Lianna
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Become indispensable to any organization by understanding how to identify and meet customer needs.
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company.
Winning Customer Service
Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.
Customers Revealed
Customers are complex and multidimensional, and the success of your organization depends on how well you can understand what your customers want and meet their needs. It's time to get to work by finding out who your customers are and how you can serve them best.
Customer Expectations
If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.
Customer Service: Why Do It?
A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, one of which is making your current customers happy. You'll discover the secrets to doing so in this lesson.
The Decline (And Revival) of Customer Service
If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better the service, the greater the collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.
Moving Forward With the Four P's
Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). In this lesson, you'll see how you can help your organization grow by harnessing the power of the P.
Traits of Outstanding Customer Reps
You may already know which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? In this lesson, you'll unlock the secrets to efficient and friendly customer service.
Measuring Customer Service
It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Get ready for a simplified, user-friendly tour of the measurements and math behind your customer service counter.
Customer Service Communication
Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, you'll see the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.
Helping Upset Customers
In this lesson, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. You'll also go over the steps to take when you face a difficult customer and review the use of call centers, email, and the Internet.
Motivating Your Team Part I
Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.
Motivating Your Team Part II
As you finish the course, it's important to reflect once again on how vital customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As you know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!
What you will learn
Learn what award winning customer service looks like
Discover who your customers are and how you can best serve them
Learn what motivates customers and the best way to appeal to them
Learn how you can capitalize on consumer expectations
Learn to motivate and reward the people on your service rep team
Discover how to deal with upset customers and the steps to take when you face a difficult customer
Cultivate better service by learning how to choose the right team members
How you will benefit
Discover methods to bring out your best and the other customer service reps on your team
Reflect on how vital customer service is to your organization and how important it is to treat your customers with courteousness and respect
Tony Swaim
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee-management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. Throughout the course, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to transform your passion and talent into a viable small business. This course will teach you about financing, marketing techniques, employee management, policy writing, and time management - everything you need to know to start your very own small business.
Starting Your Dream
If you've ever dreamed about starting a small business but didn't know where to start, then you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
In this lesson, you'll learn about the three different ways to start a business. You'll explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about the businesses you wouldn't use again because of the poor service their employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
What you will learn
Learn the best ways to choose the right business opportunity
Develop proven marketing techniques that will help you build sales
Gain an understanding of traditional and non-traditional financing options
Learn effective employee-management procedures
Discover time management techniques designed to help entrepreneurs succeed
How you will benefit
Gain a complete understanding of what separates a successful business and how to avoid failure
Discover the single most valuable asset in your business and how it can help you create wealth
Develop the skills you need to effectively manage your time, relationships and personal financial position
Pursue your dream of owning a successful business by starting on the right track with proper structures and policies in place
Kris Solie-Johnson
Kris Solie-Johnson, chancellor and president of the American Institute of Small Business, best-selling author, educator, speaker, and mother of three, is an energetic and passionate entrepreneur. Her books are in public libraries, high schools, colleges, and military bases both nationally and internationally. Solie-Johnson has an MBA in Venture Management from the University of St. Thomas and over 19 years of experience helping entrepreneurs reach their goals quickly through joint venture partnerships, creative marketing programs, and innovative financial options. She's dedicated to motivating and inspiring owners to achieve beyond their dreams.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn the essential role of human resources in successful organizations. This course will help you understand this very vital link in the organizational chain, so that managers and business owners can feel prepared to handle basic human resource functions.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office—focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview—from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, set wage and hour requirements, and enforce safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
What you will learn
Learn to handle basic human resource functions effectively
Understand the hiring process, including ways to locate quality employees in a competitive labor market
Examine employee rights and the legal side of the human resource field
Learn how to conduct effective interviews
Gain a new respect for the vital role Human Resources plays in an organization
How you will benefit
Gain confidence in your ability to relate to employees and coworkers in an appropriate way
Learn to make better hires even in competitive markets
Open the door to new opportunities in entry-level HR positions
Ann Nevers
Ann Nevers holds a law degree and a master's in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.
Introduction to the Keys to Effective Communication
In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Rapport
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
Mastering Learning Styles
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
Regaining Lost Rapport
This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
Mastering Motivation
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
Group Presentations
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.
Communication With Children
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Subconscious Communication
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
Review of the Keys to Effective Communication
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
What you will learn
Learn to use communication to build rapport and create environments of trust, warmth, and respect
Understand the process of becoming a great conversationalist
How you will benefit
Become more confident
Make great first impressions
Create more and better personal and professional relationships
Dawn Lianna
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.
Introduction to the Keys to Effective Communication
In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Rapport
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
Mastering Learning Styles
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
Regaining Lost Rapport
This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
Mastering Motivation
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
Group Presentations
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.
Communication With Children
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Subconscious Communication
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
Review of the Keys to Effective Communication
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
What you will learn
Learn to use communication to build rapport and create environments of trust, warmth, and respect
Understand the process of becoming a great conversationalist
How you will benefit
Become more confident
Make great first impressions
Create more and better personal and professional relationships
Dawn Lianna
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Become indispensable to any organization by understanding how to identify and meet customer needs.
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company.
Winning Customer Service
Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.
Customers Revealed
Customers are complex and multidimensional, and the success of your organization depends on how well you can understand what your customers want and meet their needs. It's time to get to work by finding out who your customers are and how you can serve them best.
Customer Expectations
If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.
Customer Service: Why Do It?
A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, one of which is making your current customers happy. You'll discover the secrets to doing so in this lesson.
The Decline (And Revival) of Customer Service
If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better the service, the greater the collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.
Moving Forward With the Four P's
Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). In this lesson, you'll see how you can help your organization grow by harnessing the power of the P.
Traits of Outstanding Customer Reps
You may already know which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? In this lesson, you'll unlock the secrets to efficient and friendly customer service.
Measuring Customer Service
It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Get ready for a simplified, user-friendly tour of the measurements and math behind your customer service counter.
Customer Service Communication
Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, you'll see the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.
Helping Upset Customers
In this lesson, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. You'll also go over the steps to take when you face a difficult customer and review the use of call centers, email, and the Internet.
Motivating Your Team Part I
Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.
Motivating Your Team Part II
As you finish the course, it's important to reflect once again on how vital customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As you know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!
What you will learn
Learn what award winning customer service looks like
Discover who your customers are and how you can best serve them
Learn what motivates customers and the best way to appeal to them
Learn how you can capitalize on consumer expectations
Learn to motivate and reward the people on your service rep team
Discover how to deal with upset customers and the steps to take when you face a difficult customer
Cultivate better service by learning how to choose the right team members
How you will benefit
Discover methods to bring out your best and the other customer service reps on your team
Reflect on how vital customer service is to your organization and how important it is to treat your customers with courteousness and respect
Tony Swaim
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Become indispensable to any organization by understanding how to identify and meet customer needs.
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company.
Winning Customer Service
Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.
Customers Revealed
Customers are complex and multidimensional, and the success of your organization depends on how well you can understand what your customers want and meet their needs. It's time to get to work by finding out who your customers are and how you can serve them best.
Customer Expectations
If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.
Customer Service: Why Do It?
A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, one of which is making your current customers happy. You'll discover the secrets to doing so in this lesson.
The Decline (And Revival) of Customer Service
If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better the service, the greater the collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.
Moving Forward With the Four P's
Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). In this lesson, you'll see how you can help your organization grow by harnessing the power of the P.
Traits of Outstanding Customer Reps
You may already know which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? In this lesson, you'll unlock the secrets to efficient and friendly customer service.
Measuring Customer Service
It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Get ready for a simplified, user-friendly tour of the measurements and math behind your customer service counter.
Customer Service Communication
Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, you'll see the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.
Helping Upset Customers
In this lesson, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. You'll also go over the steps to take when you face a difficult customer and review the use of call centers, email, and the Internet.
Motivating Your Team Part I
Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.
Motivating Your Team Part II
As you finish the course, it's important to reflect once again on how vital customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As you know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!
What you will learn
Learn what award winning customer service looks like
Discover who your customers are and how you can best serve them
Learn what motivates customers and the best way to appeal to them
Learn how you can capitalize on consumer expectations
Learn to motivate and reward the people on your service rep team
Discover how to deal with upset customers and the steps to take when you face a difficult customer
Cultivate better service by learning how to choose the right team members
How you will benefit
Discover methods to bring out your best and the other customer service reps on your team
Reflect on how vital customer service is to your organization and how important it is to treat your customers with courteousness and respect
Tony Swaim
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee-management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. Throughout the course, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to transform your passion and talent into a viable small business. This course will teach you about financing, marketing techniques, employee management, policy writing, and time management - everything you need to know to start your very own small business.
Starting Your Dream
If you've ever dreamed about starting a small business but didn't know where to start, then you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
In this lesson, you'll learn about the three different ways to start a business. You'll explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about the businesses you wouldn't use again because of the poor service their employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
What you will learn
Learn the best ways to choose the right business opportunity
Develop proven marketing techniques that will help you build sales
Gain an understanding of traditional and non-traditional financing options
Learn effective employee-management procedures
Discover time management techniques designed to help entrepreneurs succeed
How you will benefit
Gain a complete understanding of what separates a successful business and how to avoid failure
Discover the single most valuable asset in your business and how it can help you create wealth
Develop the skills you need to effectively manage your time, relationships and personal financial position
Pursue your dream of owning a successful business by starting on the right track with proper structures and policies in place
Kris Solie-Johnson
Kris Solie-Johnson, chancellor and president of the American Institute of Small Business, best-selling author, educator, speaker, and mother of three, is an energetic and passionate entrepreneur. Her books are in public libraries, high schools, colleges, and military bases both nationally and internationally. Solie-Johnson has an MBA in Venture Management from the University of St. Thomas and over 19 years of experience helping entrepreneurs reach their goals quickly through joint venture partnerships, creative marketing programs, and innovative financial options. She's dedicated to motivating and inspiring owners to achieve beyond their dreams.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee-management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. Throughout the course, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to transform your passion and talent into a viable small business. This course will teach you about financing, marketing techniques, employee management, policy writing, and time management - everything you need to know to start your very own small business.
Starting Your Dream
If you've ever dreamed about starting a small business but didn't know where to start, then you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
In this lesson, you'll learn about the three different ways to start a business. You'll explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about the businesses you wouldn't use again because of the poor service their employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
What you will learn
Learn the best ways to choose the right business opportunity
Develop proven marketing techniques that will help you build sales
Gain an understanding of traditional and non-traditional financing options
Learn effective employee-management procedures
Discover time management techniques designed to help entrepreneurs succeed
How you will benefit
Gain a complete understanding of what separates a successful business and how to avoid failure
Discover the single most valuable asset in your business and how it can help you create wealth
Develop the skills you need to effectively manage your time, relationships and personal financial position
Pursue your dream of owning a successful business by starting on the right track with proper structures and policies in place
Kris Solie-Johnson
Kris Solie-Johnson, chancellor and president of the American Institute of Small Business, best-selling author, educator, speaker, and mother of three, is an energetic and passionate entrepreneur. Her books are in public libraries, high schools, colleges, and military bases both nationally and internationally. Solie-Johnson has an MBA in Venture Management from the University of St. Thomas and over 19 years of experience helping entrepreneurs reach their goals quickly through joint venture partnerships, creative marketing programs, and innovative financial options. She's dedicated to motivating and inspiring owners to achieve beyond their dreams.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn the essential role of human resources in successful organizations. This course will help you understand this very vital link in the organizational chain, so that managers and business owners can feel prepared to handle basic human resource functions.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office—focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview—from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, set wage and hour requirements, and enforce safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
What you will learn
Learn to handle basic human resource functions effectively
Understand the hiring process, including ways to locate quality employees in a competitive labor market
Examine employee rights and the legal side of the human resource field
Learn how to conduct effective interviews
Gain a new respect for the vital role Human Resources plays in an organization
How you will benefit
Gain confidence in your ability to relate to employees and coworkers in an appropriate way
Learn to make better hires even in competitive markets
Open the door to new opportunities in entry-level HR positions
Ann Nevers
Ann Nevers holds a law degree and a master's in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn the essential role of human resources in successful organizations. This course will help you understand this very vital link in the organizational chain, so that managers and business owners can feel prepared to handle basic human resource functions.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office—focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview—from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, set wage and hour requirements, and enforce safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
What you will learn
Learn to handle basic human resource functions effectively
Understand the hiring process, including ways to locate quality employees in a competitive labor market
Examine employee rights and the legal side of the human resource field
Learn how to conduct effective interviews
Gain a new respect for the vital role Human Resources plays in an organization
How you will benefit
Gain confidence in your ability to relate to employees and coworkers in an appropriate way
Learn to make better hires even in competitive markets
Open the door to new opportunities in entry-level HR positions
Ann Nevers
Ann Nevers holds a law degree and a master's in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
Identifying Preferred Communication Styles
In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.
Analyzing Your Own Difficult-Person Situation
In this lesson, you will begin to build a database about not only your difficult people — those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.
Dealing With Hostile-Aggressive Personality Types
This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.
Dealing with Difficult Passive Personality Types
In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical —people known as Negative-Thinkers.
Dealing With Aggressive Subcategories of Difficult Intuitors
This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognize these people and share space with them.
Identifying and Dealing With Relaters
In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.
Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.
Developing Skills to Become More Flexible
In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.
Exploring Resilience-Building Strategies
In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."
Discovering the Importance of Assertiveness to Positive Relationships
After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behavior is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.
Changing Your Own Assertiveness Skills
This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.
Learning Techniques to Improve Your Listening Abilities
After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.
You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.
Introduction to Managerial Work
How has management theory evolved over the last 100 years? This lesson will take you back to the days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.
Making the Transition Into Management
Let's see if you can identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?
The Tasks of a Manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.
Managing Tasks, Performance, and Time
In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.
Introduction to Motivation
It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.
The Best-Known Researchers in Motivation
Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.
Motivation Theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.
Understanding the Theories of Motivation
This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.
Introduction to Conflict Resolution and Problem-Solving
Now comes the hard part: when real life doesn't work out the way the theories told us it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.
Models of Conflict Resolution and Problem-Solving
This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.
Working Through Problems
This lesson explores the problem-solving model introduced earlier and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.
Implementing Solutions to Problems and Conflicts
This lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
In this Goal Setting and Workplace Efficiency Training class, students will learn valuable professional skills that will help them set and achieve goals and manage their time effectively.
Good time management is the stress-reducing oxygen you need to achieve excellence in everyday life. It is about focusing on the right thing and doing it right. When you become goal-oriented you will find yourself managing your time more effectively. Hence, goal setting is one of the most important time management techniques. This course will help you set goals that are your own and help you use leading-edge strategies to bring them to culmination.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 11.0 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Good time management and the ability to set personal goals are key to achieving success in life. This course will teach you how to set appropriate, measurable goals and develop good time management skills to achieve them.
Become an Expert in Time Management
Respect Your Time
Do More by Doing Less
Respect Others' Time
Time Management Skills
Ways to Circumvent Interruptions
Goals as a Motivational Tool for Time Management
Microsoft Outlook and Time Management
Optimize Scheduling Tools
Using the Inbox to Create Task Lists in Outlook
Use Your Tasks as Work Lists
Creating a Calendar Item from an Inbox Email
Checking Email at Designated Times
The Under-Two-Minute Rule
Setting Up Rules
Creating Folders and Archiving Email
Using Auto-archive
Create a Distribution List
Email Etiquette and Efficiency Tips
Do's When Writing Email
Understanding the Importance of Goal Setting
Start Where You Are Planted
Why Goal Setting Is Important
Creating a Strategy to Achieve Smart Goals
Understand What a SMART Goal Is
Identify the Right Tools for Goal Setting
Implementing by Building a Support System
How to Find Supporters
Understand Your Strengths and Weaknesses
Different Types of Supporters
Turn Your Social Network into Your Cheerleading Network
Sustaining Goal Setting for Success
Persistence
Don't Give up at the First Sign of Difficulty
Flexibility
Changing Your Approach
Celebrating Small Wins
Grow Where You Are Planted
Make Goal Setting a Habit
What you will learn
Learn effective time management skills.
Identify the benefits of setting goals.
Master the skills of setting your own goals.
Implement the right strategies to track your goals.
Understand flexibility vs. persistence when prioritizing.
Turn goals into habits.
How you will benefit
Gain valuable skills that will benefit you in any profession.
Track success toward goals for personal fulfillment
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
This course will teach you everything you need to prosper in the backyard nursery business.
Turn your love of plants into an enjoyable and profitable home business. Learn how to grow and market plants on a small scale without major capital investment. In an area as small as 1000 square feet, you can generate thousands of dollars' worth of plant material in a single growing season.
This course is your practical guide to licensing, site preparation, equipment, how and where to find supplies, how to select and produce plants appropriate to your climate zone, how to produce quality material and, most importantly, how to market your product.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Turn your love of plants into an enjoyable and profitable home business. This course provides information on licensing, site preparation, equipment, how and where to find supplies, how to select and produce plants, how to produce quality material, and how to market your product.
Making the Transition From Gardener to Nurseryman
In the first lesson, you'll meet other gardeners who've successfully made the transition to nurserymen. You may be surprised to discover that, within the small space of a backyard, you can produce significant income by growing plants. You'll also learn what permits and licenses you may need as you get started.
Your Climate Considerations
In this lesson, you'll take a close look at climate zone maps to help you figure out what plants will grow best in your region. Then you'll learn some easy ways to prepare your growing grounds. Finally, the lesson will show you ways to create inexpensive microclimates that will help you start your plants and expand the varieties you can grow.
Necessary Supplies and Where to Find Them
In this lesson, you'll learn what production supplies you'll need and how to find wholesale sources for them. The lesson will discuss cover containers, soil, fertilizer, and labels and then talk about why it's important to keep track of your expenses for tax purposes.
Plant Propagation Methods
Starting new plants is one of the most exciting and rewarding experiences for gardeners and nurseryman alike. The process of starting new plants is called propagation. In this lesson, you'll focus on the three major methods used in nursery production: propagation by seed, cuttings, and division.
Reduce Your Growing Time: Buy Plants From Other Growers
This lesson will teach you one of the most valuable lessons in this business: How to reduce the waiting time involved in growing plant material. You'll learn what types of starter plants are available and how to find wholesale sources. You'll also be given some valuable guidelines to help you decide what to grow. Afterwards, the lesson will talk about how to find additional sources of information and business networking opportunities through nurserymen associations and trade shows.
Growing Annuals (Including Vegetables, Herbs, and Bulbs)
In this lesson, you'll focus on growing annual flowers and bulbs, paying special attention to market timing. You'll learn how to create high-value items such as color bowls and hanging baskets. The lesson will then discuss vegetable starter plants and herbs. Specializing in organic growing will help you tap into a lucrative area of the nursery trade, so the lesson will fill you in on all you need to know about organic growing and certification.
Growing Perennials
In this lesson, you'll focus on one of the hottest topics in gardening: The particular group of non-woody plants that nurseries call "perennials". You'll become familiar not only with the favorites, but with the wide variety of perennials available. The lesson will then go over some detailed information about specific perennials, including how to grow them and how to time them for market.
Growing Shrubs, Roses, and Vines
This lesson covers woody plants—such as shrubs and vines—that form the more permanent plantings in a landscape. You'll pay particular attention to roses because they're among the most beautiful and profitable shrubs. In addition, you'll learn how to grow small fruiting shrubs and vines for specialty markets.
Growing Various Trees in Sizes From #1s to #15s
Trees may be the largest members of the plant kingdom, but they're also among the easiest and most profitable to grow. In this lesson, you'll not only learn how to propagate landscape trees, but how to greatly shorten their growing time by buying bare-root seedlings and finished bare-roots. The lesson will conclude with a discussion on fruiting and flowering trees.
Producing a Quality Plant
Whether you're growing plants for fun or profit, you'll want to produce quality plant material. This lesson will provide guidelines for quality standards. You'll learn about pruning, staking, and training plants into special shapes and forms. It will also talk about methods you can use to ward off diseases and pests.
Wholesale Marketing
If you're like most gardeners, growing plants is the easy part—marketing is the real challenge! This lesson will begin with a discussion on wholesale marketing. You'll learn all you need to know to do business with discount chain stores, local retailers, and landscapers, and then explore consignment selling, contract growing, and business-to-business Internet options.
Retail Marketing
The final lesson covers retail marketing, or taking your product directly to the public. You'll learn how to advertise inexpensively and effectively so you're not just growing plants, you're growing your business! The lesson will explain what you'll need to know to sell your plants from your home or garage sales, certified farmers markets, and flea markets. It will also discuss selling your plants to government or public agencies.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Certified financial planner shows you how most wealthy people build their fortunes.
If you're interested in discovering how most wealthy people amassed their fortunes, this is the course for you. All it takes is organization, discipline, and a firm knowledge of how to proceed. If you're serious about accumulating a sizable nest egg and living the life of your dreams, you will have to acquire the knowledge and skills necessary for success.
In this course, a certified financial planner will walk you through the steps you need to take in order to achieve true financial success. You'll become comfortable with the broad array of investment choices available to you right now, and you'll discover the best ways to acquire and accumulate both cash and real property. You'll also learn about the tax implications of your investment decisions, along with steps you can take to protect any wealth you acquire.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Auction pros teach you how to work from home or earn extra income by buying and selling goods online.
Online auctions match buyers with sellers in a global marketplace for almost any item. If you've ever dreamed of working from home or just earning extra income by buying and selling goods online, this course will guide you every step of the way!
In this course, you will gain all of the knowledge necessary for success in the online marketplace. You'll learn how to create titles that get noticed, how to craft advertising copy that sells items quickly and for top dollar, and how to create and upload photos of the items you are selling. You'll also learn how to safely conduct financial transactions, how to accept credit card payments, and how to pack and ship any item hassle-free. If you're a buyer, you'll learn how to value almost any item up for auction, how to get the best possible price, how to protect yourself against fraud, and how to compete effectively against other bidders.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn from an auction pro how to work from home or earn extra income by buying and selling goods online for top dollar. This course will teach you how to get noticed, value items, sell quickly, protect against fraud, and safely conduct financial transactions.
Learning eBay's History and How to Navigate the Site
Registration and Searching
Auction Pages and the My eBay Section
Bidding and Buying After the Auction
Your First Sale
The World of Digital Photography
Basics of Pricing and Shipping
Launching Your Auction
Post-Sale Management
Discussion Boards and Your Profile
eBay Stores and Other Sellers' Resources
Advanced Selling Topics
What you will learn
Learn the fundamentals of buying and selling on eBay, and understand its advanced features
Discover how to buy and sell in an online auction and become confident in your ability to benefit financially
Learn how to create effective auction descriptions, and properly promote your listings for maximum exposure
Discover the art of proxy bidding, bid sniping, and other tips for winning an auction at the best possible price
How you will benefit
Discover the secrets to making money from the comfort of your own home
Gain confidence in your ability to use online marketplaces and benefit from great deals
Learn how to connect with others in an online social community
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
An experienced entrepreneur teaches you how to develop the motivation, discipline, and creativity to quit your job and be your own boss.
Starting a home-based business is the hottest trend in today's challenging business environment! Learn how to be your own boss and eliminate the stress of having a job. The benefits of working from home are endless!
Earn what you deserve, be independent, have tax deductions, do away with traffic, office politics and more! Learn how to develop the entrepreneurial qualities - motivation, discipline, creativity - that you will need to succeed! This class is a great way to start your own business or enhance the one you already have.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. In the final lesson, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Stop dreaming and learn how to start your own successful small business.
Starting Your Dream
If you have dreamed about starting a small business but didn't know where to start, you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
Today, you will find out about the three different ways to start a business. You will explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about businesses you wouldn't use again because of the service the employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Learn to handle basic human resource functions to ensure the best possible results.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office — focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview — from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, wage and hour requirements, and benefit and safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.
Introduction to the Keys to Effective Communication
In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Rapport
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
Mastering Learning Styles
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
Regaining Lost Rapport
This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
Mastering Motivation
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
Group Presentations
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.
Communication With Children
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Subconscious Communication
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
Review of the Keys to Effective Communication
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
What you will learn
Learn to use communication to build rapport and create environments of trust, warmth, and respect
Understand the process of becoming a great conversationalist
How you will benefit
Become more confident
Make great first impressions
Create more and better personal and professional relationships
Dawn Lianna
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Become indispensable to any organization by understanding how to identify and meet customer needs.
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company.
Winning Customer Service
Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.
Customers Revealed
Customers are complex and multidimensional, and the success of your organization depends on how well you can understand what your customers want and meet their needs. It's time to get to work by finding out who your customers are and how you can serve them best.
Customer Expectations
If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.
Customer Service: Why Do It?
A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, one of which is making your current customers happy. You'll discover the secrets to doing so in this lesson.
The Decline (And Revival) of Customer Service
If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better the service, the greater the collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.
Moving Forward With the Four P's
Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). In this lesson, you'll see how you can help your organization grow by harnessing the power of the P.
Traits of Outstanding Customer Reps
You may already know which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? In this lesson, you'll unlock the secrets to efficient and friendly customer service.
Measuring Customer Service
It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Get ready for a simplified, user-friendly tour of the measurements and math behind your customer service counter.
Customer Service Communication
Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, you'll see the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.
Helping Upset Customers
In this lesson, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. You'll also go over the steps to take when you face a difficult customer and review the use of call centers, email, and the Internet.
Motivating Your Team Part I
Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.
Motivating Your Team Part II
As you finish the course, it's important to reflect once again on how vital customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As you know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!
What you will learn
Learn what award winning customer service looks like
Discover who your customers are and how you can best serve them
Learn what motivates customers and the best way to appeal to them
Learn how you can capitalize on consumer expectations
Learn to motivate and reward the people on your service rep team
Discover how to deal with upset customers and the steps to take when you face a difficult customer
Cultivate better service by learning how to choose the right team members
How you will benefit
Discover methods to bring out your best and the other customer service reps on your team
Reflect on how vital customer service is to your organization and how important it is to treat your customers with courteousness and respect
Tony Swaim
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee-management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. Throughout the course, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to transform your passion and talent into a viable small business. This course will teach you about financing, marketing techniques, employee management, policy writing, and time management - everything you need to know to start your very own small business.
Starting Your Dream
If you've ever dreamed about starting a small business but didn't know where to start, then you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
In this lesson, you'll learn about the three different ways to start a business. You'll explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about the businesses you wouldn't use again because of the poor service their employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
What you will learn
Learn the best ways to choose the right business opportunity
Develop proven marketing techniques that will help you build sales
Gain an understanding of traditional and non-traditional financing options
Learn effective employee-management procedures
Discover time management techniques designed to help entrepreneurs succeed
How you will benefit
Gain a complete understanding of what separates a successful business and how to avoid failure
Discover the single most valuable asset in your business and how it can help you create wealth
Develop the skills you need to effectively manage your time, relationships and personal financial position
Pursue your dream of owning a successful business by starting on the right track with proper structures and policies in place
Kris Solie-Johnson
Kris Solie-Johnson, chancellor and president of the American Institute of Small Business, best-selling author, educator, speaker, and mother of three, is an energetic and passionate entrepreneur. Her books are in public libraries, high schools, colleges, and military bases both nationally and internationally. Solie-Johnson has an MBA in Venture Management from the University of St. Thomas and over 19 years of experience helping entrepreneurs reach their goals quickly through joint venture partnerships, creative marketing programs, and innovative financial options. She's dedicated to motivating and inspiring owners to achieve beyond their dreams.
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn the essential role of human resources in successful organizations. This course will help you understand this very vital link in the organizational chain, so that managers and business owners can feel prepared to handle basic human resource functions.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office—focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview—from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, set wage and hour requirements, and enforce safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
What you will learn
Learn to handle basic human resource functions effectively
Understand the hiring process, including ways to locate quality employees in a competitive labor market
Examine employee rights and the legal side of the human resource field
Learn how to conduct effective interviews
Gain a new respect for the vital role Human Resources plays in an organization
How you will benefit
Gain confidence in your ability to relate to employees and coworkers in an appropriate way
Learn to make better hires even in competitive markets
Open the door to new opportunities in entry-level HR positions
Ann Nevers
Ann Nevers holds a law degree and a master's in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.
Introduction to the Keys to Effective Communication
In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Rapport
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
Mastering Learning Styles
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
Regaining Lost Rapport
This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
Mastering Motivation
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
Group Presentations
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.
Communication With Children
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Subconscious Communication
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
Review of the Keys to Effective Communication
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
What you will learn
Learn to use communication to build rapport and create environments of trust, warmth, and respect
Understand the process of becoming a great conversationalist
How you will benefit
Become more confident
Make great first impressions
Create more and better personal and professional relationships
Dawn Lianna
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Become indispensable to any organization by understanding how to identify and meet customer needs.
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company.
Winning Customer Service
Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.
Customers Revealed
Customers are complex and multidimensional, and the success of your organization depends on how well you can understand what your customers want and meet their needs. It's time to get to work by finding out who your customers are and how you can serve them best.
Customer Expectations
If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.
Customer Service: Why Do It?
A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, one of which is making your current customers happy. You'll discover the secrets to doing so in this lesson.
The Decline (And Revival) of Customer Service
If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better the service, the greater the collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.
Moving Forward With the Four P's
Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). In this lesson, you'll see how you can help your organization grow by harnessing the power of the P.
Traits of Outstanding Customer Reps
You may already know which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? In this lesson, you'll unlock the secrets to efficient and friendly customer service.
Measuring Customer Service
It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Get ready for a simplified, user-friendly tour of the measurements and math behind your customer service counter.
Customer Service Communication
Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, you'll see the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.
Helping Upset Customers
In this lesson, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. You'll also go over the steps to take when you face a difficult customer and review the use of call centers, email, and the Internet.
Motivating Your Team Part I
Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.
Motivating Your Team Part II
As you finish the course, it's important to reflect once again on how vital customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As you know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!
What you will learn
Learn what award winning customer service looks like
Discover who your customers are and how you can best serve them
Learn what motivates customers and the best way to appeal to them
Learn how you can capitalize on consumer expectations
Learn to motivate and reward the people on your service rep team
Discover how to deal with upset customers and the steps to take when you face a difficult customer
Cultivate better service by learning how to choose the right team members
How you will benefit
Discover methods to bring out your best and the other customer service reps on your team
Reflect on how vital customer service is to your organization and how important it is to treat your customers with courteousness and respect
Tony Swaim
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Stop dreaming and learn how to start your own successful small business.
Learn how to take your dream of starting a business and put it into action. In this class, you will learn everything you need to know about starting a business. You will begin by discovering the tricks to picking the right opportunity for you. Next, you will learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options. Finally, you will learn easy-to-implement employee-management procedures and how to write business policies that help you build your business.
You, as a business owner, need to manage all your limited resources. One resource that often gets overlooked is your time. Throughout the course, you will learn time management techniques especially for entrepreneurs. While taking this course, you will discover the secrets that separate the successful entrepreneurs from the struggling ones.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to transform your passion and talent into a viable small business. This course will teach you about financing, marketing techniques, employee management, policy writing, and time management - everything you need to know to start your very own small business.
Starting Your Dream
If you've ever dreamed about starting a small business but didn't know where to start, then you have come to the right place. In this first lesson, you will learn why you should start a business, why now might be the perfect time to do it, and what separates successful business owners from those who remain dreamers.
Find Your Perfect Business Opportunity
In this lesson, you'll learn about the three different ways to start a business. You'll explore the advantages and disadvantages of buying a franchise, buying a business, and starting a business from scratch.
Creating a Truly Unique Business
No matter what business option you're leaning toward, you must find and exploit your unique selling proposition (USP). Your USP is the reason a customer would do business with you instead of someone else. In this lesson, you will develop your USP. Then you will discover the single most valuable asset in your business and how it can create all the wealth you will ever want.
Developing Your Business Plan
Alan Lakein, a leading expert on time management, says, "Failing to plan is planning to fail." In this lesson, you will learn all the advantages of having a written business plan. You will see how it helps you take advantage of more opportunities and keeps you focused on achieving your goals. If you need to find financing for your business, having a business plan becomes twice as important.
How to Legally Set Up Your Company
Once you have chosen the business opportunity you're going to pursue, you will need to legally set up your company. To do that, you will have to choose whether to be an S-corporation, a corporation, or a limited liability company. Each of these structures has advantages and disadvantages. In this lesson, you will find out how to decide which one would work best for you.
Power Marketing for Business Owners
Unless you have your own vault of money for marketing, you will need to know the best way to spend limited resources to create the most sales. As a future business owner, you need to understand the importance of direct-response marketing along with tracking and testing. You will learn about those things in this lesson as you discover how to expand marketing efforts that work and cut or improve those that are ineffective.
Advertising and Publicity to Skyrocket Your Business
This lesson continues the discussion on marketing and explores the pros and cons of two main forms of it: advertising and publicity. You learn about at free publicity, because it's one of the most cost-effective ways to market your business.
The Report Card for Your Business
No one can run a business effectively without proper accounting and financial statements. But few business owners take the time to understand the basics of bookkeeping. In this lesson, you will walk hand-in-hand with an actual business owner as she sets up her accounting records. By the end of this lesson, you will know the basics of accounting and be able to analyze and develop your own financial statements.
Finding Money for Your Business
Most new business owners need to find money to start their business. In this lesson, you will find out the most common, traditional ways to fund a business and a few nontraditional ways as well. Whichever method you choose, your desire to get your company going is what will make the difference. Many people give up too soon or don't use the feedback from a funding source to improve their plan. You don't have to be one of them.
Hiring, Motivating, and Parting With Employees
Employees can make or break a business. Just think about the businesses you wouldn't use again because of the poor service their employees provided. Bad employees can cost a company thousands of dollars, and you, as an owner, won't have the luxury of hiring and training employees on an ongoing basis. Hiring, training, motivating, and parting with employees are all complex processes. In this lesson, you will learn tips that make them easier.
Business Policies
Having effective business policies in place helps your business run efficiently. It also gives your employees a framework for knowing what's expected of them. By the end of this lesson, you will be able to develop your own business policies, including sexual harassment and ethics policies.
Managing You
To ensure success, business owners need to be able to use limited resources efficiently. In this final lesson, you will learn how best to manage your time, relationships, and personal financial position. You will leave this course knowing you have done all the preliminary groundwork to get your business off to a good start.
What you will learn
Learn the best ways to choose the right business opportunity
Develop proven marketing techniques that will help you build sales
Gain an understanding of traditional and non-traditional financing options
Learn effective employee-management procedures
Discover time management techniques designed to help entrepreneurs succeed
How you will benefit
Gain a complete understanding of what separates a successful business and how to avoid failure
Discover the single most valuable asset in your business and how it can help you create wealth
Develop the skills you need to effectively manage your time, relationships and personal financial position
Pursue your dream of owning a successful business by starting on the right track with proper structures and policies in place
Kris Solie-Johnson
Kris Solie-Johnson, chancellor and president of the American Institute of Small Business, best-selling author, educator, speaker, and mother of three, is an energetic and passionate entrepreneur. Her books are in public libraries, high schools, colleges, and military bases both nationally and internationally. Solie-Johnson has an MBA in Venture Management from the University of St. Thomas and over 19 years of experience helping entrepreneurs reach their goals quickly through joint venture partnerships, creative marketing programs, and innovative financial options. She's dedicated to motivating and inspiring owners to achieve beyond their dreams.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Learn to handle basic human resource functions to ensure the best possible results.
No matter what role you play in an organization, you are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market. Employee rights and the legal side of the human resource field are also covered.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn the essential role of human resources in successful organizations. This course will help you understand this very vital link in the organizational chain, so that managers and business owners can feel prepared to handle basic human resource functions.
The History of Human Resources
Do you ever wonder why the field of human resources is the way it is? How it has evolved? In your first lesson, you will travel through history to explore the roots of human resources. You will see how the modern human resource function has evolved from trade guilds, through the industrial revolution, to modern times.
Human Resources Functions in Today's Organization
What exactly does the human resource professional do on the job? In this lesson, you will take a look at the variety of vital activities that are frequently included in the human resources function. This variety can include everything from recruiting, hiring, and retaining employees, to labor management relations and workplace safety and training.
The Hiring Process: Part 1
How does someone go about finding and hiring a new employee? The initial preparation for hiring is often done in the quiet of an office, which may make it seem like new employees just magically appear. This lesson explores what goes on in that quiet office—focusing on preparing advertisements and application forms, reviewing and screening applications, conducting interviews, and verifying information.
The Hiring Process: Part 2
Interviews and background checks are key components of the hiring process. The interview is your chance to evaluate the job applicant in person to see how well their skills match your job requirements. This lesson looks at each part of the interview—from setting it up and to rating the person after the interview.
Finding Employees in a Competitive Labor Market
How do you get someone to apply for a job? Solid recruiting practices using both traditional and nontraditional techniques will ensure that you have a large pool of applicants from which to pick and choose. Traditionally, many companies simply run a classified job ad when they need a new employee, but in this lesson, you will explore other alternatives that may be equally effective in recruiting.
Retaining Quality Employees
What motivates a quality employee to stay on the job? What can you do to keep employees happy and working? In this lesson, you will learn how to analyze job satisfaction and the factors that keep employees happy.
Respecting Employee Rights
What rights do employees have? What are moral rights and how can the company protect them? What is the difference between a moral and a legal right? This lesson explores both moral and legal rights and how they can be used to benefit employees.
Laws Relating to Human Resources
What legal responsibilities does a company owe its employees? This lesson provides an overview of the many laws that impact the workplace. You will examine laws that govern union-management interactions, prohibit discrimination, set wage and hour requirements, and enforce safety standards.
Policy Making
Do you have a policy manual at work? What policies are included in the manual? How does anyone ever decide what policies to include? In this lesson, you will learn about policy manuals—what they should include, what policies are most common, and how you can ensure your policies comply with the law.
Employee Communications
How can workplace communication be effective? What should you do to ensure that communication is taking place on a regular basis? This lesson focuses on the need for effective communication programs at work and how to implement them. You will find out how to keep communication running smoothly throughout the organization.
Administration of Employee Benefit Programs
What should a strong employee benefit program include? What is involved in putting a benefit package together? Benefits are a great way to attract and keep employees. This lesson explores common employment benefits as insurance and retirement.
Human Resources—A Source of Quality
Have you ever wondered what makes a human resource professional successful? In your final lesson, you will learn the eight habits that successful professionals adopt. You will leave with the insight and ability to achieve excellence at work.
What you will learn
Learn to handle basic human resource functions effectively
Understand the hiring process, including ways to locate quality employees in a competitive labor market
Examine employee rights and the legal side of the human resource field
Learn how to conduct effective interviews
Gain a new respect for the vital role Human Resources plays in an organization
How you will benefit
Gain confidence in your ability to relate to employees and coworkers in an appropriate way
Learn to make better hires even in competitive markets
Open the door to new opportunities in entry-level HR positions
Ann Nevers
Ann Nevers holds a law degree and a master's in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.
By registering, I agree to INDEMNIFY AND HOLD HARMLESS Master the Possibilities, Inc., Sidney Colen & Associates, Ltd., On Top of the World Communities, Inc., Horticultural Arts & Park Institute, Inc., Bay Laurel Community Development District, and any of their agents, directors, officers, representatives, volunteers and employees from any and all loss, damage, injury, action or cause of action resulting from the classes, events, or trips and/or equipment owned or operated or permitted to be used or operated or is used or operated. This Release Waiver and Hold Harmless Agreement includes those classes, events, or trips inside or outside of Master the Possibilities, Inc. For the full waiver, visit https://www.masterthepossibilities.org/sites/default/files/PDF/WaiverofLiability.pdf.
If class is cancelled by the participant because of COVID positive results, there will still be a processing fee incurred by the participant.
Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
Auction pros teach you how to work from home or earn extra income by buying and selling goods online.
