This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Discover the inner workings of computers! Learn how to configure and troubleshoot computer hardware in real-world environments with hands-on practice. This online course is the first of three courses necessary to prepare you for the CompTIA A+ Certification.
Get ready to roll up your sleeves and dive inside your personal computer! The CompTIA A+ Certification Prep 1: Hardware course is the first of three CompTIA courses you will need to take to successfully prepare for your A+ certification. It teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
Throughout our CompTIA A+ prep course, you will learn techniques every tech masters for building and troubleshooting all sorts of computers, plus get the inside scoop on how techs work within the enterprise. This computer hardware course also gives you the base knowledge needed to continue your CompTIA A+ certification studies for the 220-1101 and 220-1102 exams.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
It's also recommended that you have a PC that you can take apart and put back together again. Because of the dangers of electro-static discharge (to the machine, not the student), you are not required to tear apart your own primary computer. This is, however, a class that trains you to be a hardware technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 1: Hardware course teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: To properly prepare for your 220-1101/1102 CompTIA A+ certification exams, in addition to this course, you will need to complete the following course series: CompTIA A+ Certification Prep 2: Software and CompTIA A+ Certification Prep 3: Network Security.
The Art of the Tech
Desktop PC Basics
Laptop PC Basics
Maintenance and Safety Precautions
Central Processing Units and RAM
Motherboards and Cases
Powering the PC
Input Devices
Storage Technologies
Working with Storage Devices
Removable Media and RAID
Operational Procedures
What you will learn
Learn proper tech terminology and how all the components of the PC work together
Discover important safety techniques that every good tech needs to know
Gain practical information and advice on installing and troubleshooting CPUs
Learn about the different varieties of RAM and proper techniques for installing it
Obtain everything you need to know about motherboard form factors, types of expansion slots, and installation steps for expansion cards
Gain knowledge of hard drive technologies and the fundamentals of protecting data with RAID technology
How you will benefit
Learn the skills you need to promote yourself as a PC hardware technician capable of solving various computer issues
Gain the confidence you need to successfully perform integral computer support in the workplace
Become an indispensable part of any organization that uses computers daily
Complete the first of three courses needed to prepare for your CompTIA A+ certification
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Take the next step toward becoming a CompTIA A+ certified tech by mastering virtualization, multifunction devices, and three versions of Windows, plus macOS and Linux operating systems as you prepare for your A+ certification exam. This is the second of three courses in our A+ certification prep series.
The CompTIA A+ Certification Prep 2: Software course picks up where the CompTIA A+ Certification Prep 1: Hardware course left off and dives into Windows, macOS, and Linux.
Throughout the CompTIA A+ prep training, you will learn about operating systems from installation to operations, maintenance to troubleshooting. Our computer software training course teaches you about virtualization and virtual machines, plus it goes in-depth on printer and multifunction device technologies.
This CompTIA A+ prep course takes you through the second of three prep courses you need to become both a highly competent computer tech and a CompTIA A+ certified technician, using the 1101 and 1102 competencies.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Access to a Mac running macOS (in addition to the PC) is recommended.
You should have access to a hard drive that you can install, format, and partition, and to a couple of Plug and Play devices that you can practice installing. Because of the dangers of electro-static discharge (to the machine), you are not required to tear apart your own primary computer.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 2: Software course teaches you about working with many different operating systems, virtual machines, and various software. In part two of our three-step series, you will learn how to operate and maintain these items on our systems.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students should previously have completed the CompTIA A+ Certification Prep 1: Hardware course. Upon completion of CompTIA A+ Certification Prep 2: Software, you should prepare to enroll in our final prep course, CompTIA A+ Certification Prep 3: Network Security, to successfully prepare for both the 220-1101/1102 exams and your career as a certified technician.
Understanding Operating Systems
Installing Windows
Starting Windows and Managing User Accounts
Customizing and Configuring Windows
Using Windows Utilities
Exploring macOS and Linux
Working at a Command Prompt
Troubleshooting Windows Startup and System Issues
Troubleshooting Windows Performance and Application Issues
Virtual Machines and Remote Access
Printers and Multifunction Devices
Installing and Troubleshooting Printers and Multifunction Devices
What you will learn
Learn how to install, organize, maintain, and troubleshoot three different versions of Windows (explore similar features in MacOS and Linux)
Examine and compare the features and structures of Windows Vista, 7, and 8/8.1
Get a deeper understanding of how we use virtualization and virtual machines in modern networks
Learn about printers and multifunction devices, from the various technologies in use to installing and troubleshooting
How you will benefit
Master many of the techniques covered on the certification exam and feel confident on test day
Become an integral part of any organization as you learn to install and troubleshoot new hardware, software, and MFDs
Open the door to new opportunities as a technician once certification is achieved
This is an ed2go Self-Paced Distance Learning Course. Hover over or tap this text for more details.
Self-paced Tutorials (SPT) are for students who prefer to learn at their own pace and are comfortable with self-guidance. Students gain access to all course material, quizzes and the final exam at the time of enrollment. These courses can start at any time and have a 3 month duration of access. Some courses may have peer to peer discussions.
Finish your CompTIA A+ certification prep by learning how to select, install, and service video, sound, and portable computers. In this final course needed in the three-part A+ certification series, you will learn how to network, secure, and troubleshoot.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on fun and practical technology. You will learn how to select, install, and service sound and display components, and how to set up, maintain, and troubleshoot wired and wireless networks.
During this network/security training, you will also learn about many aspects of PC and network security and discover how to configure and troubleshoot tablets and smartphones.
Note: This CompTIA A+ Prep 3 course completes the three-course CompTIA A+ certification exam prep series that is needed to prepare you for both the 220-1101/1102 exams and your career as a certified technician.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
A Windows PC that you can experiment on. You will probably want to remove/install various devices, such as video, sound, and modems. Because of the dangers of electro-static discharge (to the machine, not the student), however, we do not require you to tear apart your own primary computer. This is a class that trains you to be a technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on keeping our networks and systems secure from outside threats and how to troubleshoot issues as they appear.
If you want to jumpstart your career with your first tech support job, this third and final course in our CompTIA prep series is a necessary component to prepare you for the A+ certification exam successfully.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students need to complete CompTIA A+ Certification Prep 1: Hardware and CompTIA A+ Certification Prep 2: Software before attempting CompTIA A+ Certification Prep 3: Networking/Security to properly prepare to sit for the A+ certification exam.
Video Technologies
Multimedia
Essentials of Networking
Local Area Networking
Wireless Networking
Internet Connections and Cloud Computing
Internet Protocols and Troubleshooting
Facility and Workstation Security
Authentication and Data Security
Network Security
Understanding Mobile Devices
Care and Feeding of Mobile Devices
What you will learn
Learn how to install and troubleshoot video technologies properly
Understand how to upgrade, manage, maintain, and repair portable computing devices
Learn the essentials of networking, including local area networking and wireless networking
Discover the best ways to keep your network secure
Understand how to work with mobile devices
How you will benefit
Prepare for both the 1001/1002 CompTIA A+ Certification Exams
Complete the third and final course needed to prepare for your CompTIA A+ certification
Open the door to new opportunities as a technician once certification is achieved
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Discover the inner workings of computers! Learn how to configure and troubleshoot computer hardware in real-world environments with hands-on practice. This online course is the first of three courses necessary to prepare you for the CompTIA A+ Certification.
Get ready to roll up your sleeves and dive inside your personal computer! The CompTIA A+ Certification Prep 1: Hardware course is the first of three CompTIA courses you will need to take to successfully prepare for your A+ certification. It teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
Throughout our CompTIA A+ prep course, you will learn techniques every tech masters for building and troubleshooting all sorts of computers, plus get the inside scoop on how techs work within the enterprise. This computer hardware course also gives you the base knowledge needed to continue your CompTIA A+ certification studies for the 220-1101 and 220-1102 exams.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
It's also recommended that you have a PC that you can take apart and put back together again. Because of the dangers of electro-static discharge (to the machine, not to you), you are not required to tear apart your own primary computer. This is, however, a class that trains you to be a hardware technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 1: Hardware course teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: To properly prepare for your 220-1101/1102 CompTIA A+ certification exams, in addition to this course, you will need to complete the following course series: CompTIA A+ Certification Prep 2: Software and CompTIA A+ Certification Prep 3: Network Security.
The Art of the Tech
In Lesson 1, we'll introduce you to the course and to the CompTIA A+ certification, and then move right into essential information for every tech. You'll get the scoop on how the many components of the personal computer work together. We'll discuss how professional techs behave and interact with clients. And we'll finish with a tried-and-true troubleshooting methodology that will apply to all tech situations.
Desktop PC Basics
In Lesson 2, we'll take a tour of a desktop PC, starting with the exterior connectors. We'll go into details of the interior devices as well. Our goal is to begin teaching proper tech terminology and familiarize you with standard computer components. You'll also learn about some common computer roles, so you can better understand why desktop PCs are used in both homes and businesses.
Laptop PC Basics
This lesson looks at the ways laptops differ from desktops. You'll learn about laptop hardware, including a variety of support devices such as docking stations and port replicators. You'll find out how to manage laptop power and battery life and how to protect, maintain, and troubleshoot laptops.
Maintenance and Safety Precautions
In this lesson we dive into the important safety techniques that every good tech absolutely needs to know. These range from how to clean a computer to methods to avoid tech-induced damage to how to dispose of old parts safely.
Central Processing Units and RAM
In this lesson, we'll deliver the goods on central processing units, the core processing component in every PC. We'll explain variations in technology and then give practical information and advice on installing and troubleshooting CPUs. Plus, we'll dig into the details of one of the foundations of the computer: RAM. With RAM, the CPU can make magic happen. Without it? Literally nothing can happen. You'll learn about the different varieties of RAM and proper techniques for installing it. Then, we'll wrap up the lesson with troubleshooting RAM and memory problems.
Motherboards and Cases
In this lesson, we'll teach you about the essential programming that makes computers function, what's called the BIOS or UEFI. Plus, you'll learn about the special tools we use for storing configuration options for BIOS and UEFI. It's awesome stuff! We'll also teach you all about motherboards, the bedrock of every PC. You'll learn form factors, types of expansion slots, and installation steps for expansion cards. In this lesson, we'll also cover upgrading, installing, and troubleshooting motherboards.
Powering the PC
Today, we'll introduce you to power supplies and the basics of powering a PC. You'll learn about how electricity gets from your wall outlet into your PC, along with how to test that electricity. We'll teach you about the many power supply standards and how to install one inside your PC. Finally, we'll discuss how to troubleshoot a power supply with problems.
Input Devices
In this lesson, you'll learn about devices that enable you to input data into your computer. We'll discuss standard input devices (like keyboards and mice) and multimedia devices (like digital cameras and webcams). We'll also teach you about connecting those devices to your computers using connectors like USB and Thunderbolt.
Storage Technologies
Today, we'll dig into storage technologies, including traditional hard disk drives and modern solid-state drives. You'll also learn how to install storage devices of several interface types, including SATA and M.2. We'll also explain the fundamentals of troubleshooting storage devices.
Working with Storage Devices
In Lesson 10, you'll learn how to prepare a storage device such as a hard disk drive or solid-state drive for use by an operating system. We'll teach you about partitioning and formatting. We'll also cover maintaining your data using several included Windows utilities.
Removable Media and RAID
In this lesson, you'll explore various forms of mass storage that you can take with you, such as USB flash media, memory cards, optical drives, and external drives. You'll also discover how RAID arrays improve storage performance and/or reliability.
Operational Procedures
As we wrap up the course, you'll learn about all the other stuff that goes into making IT work, such as documentation, change management, ticketing systems, and disaster prevention and recovery.
What you will learn
Learn proper tech terminology and how all the components of the PC work together
Discover important safety techniques that every good tech needs to know
Gain practical information and advice on installing and troubleshooting CPUs
Learn about the different varieties of RAM and proper techniques for installing it
Obtain everything you need to know about motherboard form factors, types of expansion slots, and installation steps for expansion cards
Gain knowledge of hard drive technologies and the fundamentals of protecting data with RAID technology
How you will benefit
Learn the skills you need to promote yourself as a PC hardware technician capable of solving various computer issues
Gain the confidence you need to successfully perform integral computer support in the workplace
Become an indispensable part of any organization that uses computers daily
Complete the first of three courses needed to prepare for your CompTIA A+ certification
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Take the next step toward becoming a CompTIA A+ certified tech by mastering virtualization, multifunction devices, and three versions of Windows, plus macOS and Linux operating systems as you prepare for your A+ certification exam. This is the second of three courses in our A+ certification prep series.
The CompTIA A+ Certification Prep 2: Software course picks up where the CompTIA A+ Certification Prep 1: Hardware course left off and dives into Windows, macOS, and Linux.
Throughout the CompTIA A+ prep training, you will learn about operating systems from installation to operations, maintenance to troubleshooting. Our computer software training course teaches you about virtualization and virtual machines, plus it goes in-depth on printer and multifunction device technologies.
This CompTIA A+ prep course takes you through the second of three prep courses you need to become both a highly competent computer tech and a CompTIA A+ certified technician, using the 1101 and 1102 competencies.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Access to a Mac running macOS (in addition to the PC) is recommended.
You should have access to a hard drive that you can install, format, and partition, and to a couple of Plug and Play devices that you can practice installing. Because of the dangers of electro-static discharge (to the machine), you are not required to tear apart your own primary computer.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 2: Software course teaches you about working with many different operating systems, virtual machines, and various software. In part two of our three-step series, you will learn how to operate and maintain these items on our systems.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students should previously have completed the CompTIA A+ Certification Prep 1: Hardware course. Upon completion of CompTIA A+ Certification Prep 2: Software, you should prepare to enroll in our final prep course, CompTIA A+ Certification Prep 3: Network Security, to successfully prepare for both the 220-1101/1102 exams and your career as a certified technician.
Understanding Operating Systems
In this lesson, you'll learn basic operating system concepts and the various operating systems (and versions) covered on the CompTIA A+ exams. You'll explore common OS functions that enable users, software, and hardware to interact with each other. We'll also look at the primary user interfaces—the graphic user interface and the command line interface—and how the GUI manifests in recent versions of Windows, macOS, and Linux. We'll also look at basic OS security features that protect the system by authenticating users and requiring proper authorization to take certain actions.
Installing Windows
This lesson is all about Microsoft Windows. You'll learn how to prepare for installing or upgrading Windows, install the OS, and apply the post-installation finishing touches. You'll also learn how to troubleshoot any problems that might pop up during installation.
Starting Windows and Managing User Accounts
What do you do after installing Windows? Start it up, of course! Here you'll learn about sign-in options and security, and the different kinds of user accounts available and how to manage them. Then you'll discover the various ways that Windows controls access to files and other resources based on the permissions assigned to user accounts and groups.
Customizing and Configuring Windows
This lesson focuses on the two main Windows utilities that you can use to customize and configure its settings: the Settings app and the Control Panel. We'll compare the two utilities and then review how to make the most common system changes, such as changing desktop appearance settings, disabling a webcam, modifying default apps for certain file types, and more.
Using Windows Utilities
Windows includes dozens of helpful special-purpose utilities you can use to configure and troubleshoot a system. Here you'll learn about the Task Manager and its role in shutting down unresponsive apps and correcting slow startup and sluggish performance issues. Then we'll look at the Microsoft Management Console and explore some of its most popular snap-ins. You'll finish up by learning how to access, back up, and make changes to the Registry and understand the Registry's structure.
Exploring macOS and Linux
CompTIA A+ exam 220-1102 includes several objectives that deal with macOS and Linux, and this lesson prepares you for that by explaining the macOS desktop and how to use it to manage files, install and run apps, and access popular utilities such as Keychain and Boot Camp. You'll learn how to customize the desktop and protect your disks, files, and accounts. We'll round out this lesson by explaining the basics of the Linux OS, including distros, the (optional) desktop GUI, file systems, startup apps, and software updates.
Working at a Command Prompt
In this lesson, you'll learn how to use the text-based command-line interface in each of the "big three" operating systems: Windows, macOS, and Linux. You'll explore the command prompt and find out how to use it to navigate the folder structure. You'll learn about basic commands for listing files and creating new directories, and we'll discuss advanced commands for moving and copying files. This lesson will finish up by explaining the basics of scripting using text commands.
Troubleshooting Windows Startup and System Issues
This lesson looks at the various reasons a Windows system doesn't boot normally—or isn't stable after booting up—and how to fix them. You'll learn about the Windows Recovery Environment and its many tools and features, and explore the options on the Startup Settings menu, such as Safe Mode. Then you'll take your command prompt knowledge from Lesson 7 and put it to work to troubleshoot and repair boot problems at a command line interface. Finally, we'll look at the various causes of system instability and crashes and how to troubleshoot them.
Troubleshooting Windows Performance and Application Issues
This lesson continues our look at Windows troubleshooting. It tackles some common Windows performance problems from sluggish performance to services not starting, and demonstrates some of Windows' many tools and utilities for troubleshooting various problems. Here you'll put to work many of the utilities you learned about in earlier lessons in specific troubleshooting scenarios, and access the many troubleshooting tools and wizards that Windows provides for different kinds of hardware and connectivity issues.
Virtual Machines and Remote Access
In this lesson, we'll discuss virtualization—using special software to run a second operating system within your actual OS. We'll show you what virtualization is and explain its many benefits. You'll also learn about the types of virtualization and popular virtualization software. To finish up this lesson, you'll learn about technologies that enable technicians (and also end users) to control computers remotely.
Printers and Multifunction Devices
The CompTIA A+ certification strongly stresses the area of multifunction devices (MFDs) and printing, so you'll need a high degree of technical knowledge about all types of printers. Here we'll begin our trip into printers and MFDs. You'll learn about the types of printers and scanners in common use today. We'll teach you how printers connect to PCs and networks, plus we'll talk about how they communicate with computers. Finally, we'll look at the laser printing process in detail so that you can troubleshoot like a printer technician.
Installing and Troubleshooting Printers and Multifunction Devices
In this course's final lesson, you'll learn the practical side of supporting printers and MFDs. You'll learn how to unbox and set up a printer, and how to install drivers for it to make it work in Windows. You'll then learn how to configure and maintain printers, and how to troubleshoot the many different problems that printers have, from general connectivity issues to print quality problems specific to certain printer technologies.
What you will learn
Learn how to install, organize, maintain, and troubleshoot three different versions of Windows (explore similar features in MacOS and Linux)
Examine and compare the features and structures of Windows Vista, 7, and 8/8.1
Get a deeper understanding of how we use virtualization and virtual machines in modern networks
Learn about printers and multifunction devices, from the various technologies in use to installing and troubleshooting
How you will benefit
Master many of the techniques covered on the certification exam and feel confident on test day
Become an integral part of any organization as you learn to install and troubleshoot new hardware, software, and MFDs
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Finish your CompTIA A+ certification prep by learning how to select, install, and service video, sound, and portable computers. In this final course needed in the three-part A+ certification series, you will learn how to network, secure, and troubleshoot.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on fun and practical technology. You will learn how to select, install, and service sound and display components, and how to set up, maintain, and troubleshoot wired and wireless networks.
During this network/security training, you will also learn about many aspects of PC and network security and discover how to configure and troubleshoot tablets and smartphones.
Note: This CompTIA A+ Prep 3 course completes the three-course CompTIA A+ certification exam prep series that is needed to prepare you for both the 220-1101/1102 exams and your career as a certified technician.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
A Windows PC that you can experiment on. You will probably want to remove/install various devices, such as video, sound, and modems. Because of the dangers of electro-static discharge (to the machine, not the student), however, we do not require you to tear apart your own primary computer. This is a class that trains you to be a technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on keeping our networks and systems secure from outside threats and how to troubleshoot issues as they appear.
If you want to jumpstart your career with your first tech support job, this third and final course in our CompTIA prep series is a necessary component to prepare you for the A+ certification exam successfully.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students need to complete CompTIA A+ Certification Prep 1: Hardware and CompTIA A+ Certification Prep 2: Software before attempting CompTIA A+ Certification Prep 3: Networking/Security to properly prepare to sit for the A+ certification exam.
Video Technologies
In this first lesson, you'll learn the details of monitors—standard desktop and projectors—and video cards. You'll learn how they work and function together to produce the display you see, and how to install and troubleshoot them.
Multimedia
In this lesson, you'll delve into the details of multimedia. You'll explore how sound works in a digital environment, examine all the components that work to record and play back video, and learn how 3D graphics work.
Portable Computing Devices
In this lesson, you'll examine the many features of portable computers. You'll explore the many ways to expand the capabilities of portables, from connecting to external monitors to docking stations. You'll also look at how to upgrade, manage, maintain, repair, and troubleshoot them.
Essentials of Networking
In this lesson, you'll be introduced to the essentials of networking. You'll explore topics such as network hardware and topologies and learn about Ethernet, coaxial and fiber cabling technologies, and more.
Local Area Networking
In this lesson, you'll delve deeper into networking. You'll learn about the TCP/IP protocol and how to install, configure, and troubleshoot a basic network.
Wireless Networking
In this lesson, you'll explore wireless technologies, starting with the basics, such as components, software, modes, security, speed, and range. You'll learn about wireless networking standards, such as radio wave and infrared networks. You'll finish the lesson with a look at installing, configuring, and troubleshooting wireless networks.
Internet Connections
Get ready to take the networking covered in previous lessons and expand it to fill the Internet. You'll start by learning how the Internet works and then examine the various connection types to get onto the Internet. The lesson will be wrapped up with a discussion of how you actually connect.
The Internet
In this lesson, you'll continue to dig further into the nuts and bolts of how the Internet works at the software layer, including the application and utility protocols, Internet applications, and cloud-computing services.
Security Hygiene
This lesson will teach you how to maintain security hygiene. You'll discover the many threats faced and then dive into access-control techniques. You'll also learn about topics like data classification, compliance, and reporting procedures.
Network Security
In this lesson, you'll jump into security aspects in the big bad world; specifically, threats from outside your network. You'll look at malicious software types and how to deal with them. You'll also learn what protections you should establish networkwide. The knowledge in this lesson is invaluable to you as both a tech and for the CompTIA A+ certification exams.
Understanding Mobile Devices
In this lesson, you'll learn about the features and capabilities of smartphones and tablets, as well as the mobile operating systems that power them. You'll also explore common configuration techniques for working with mobile devices.
Care and Feeding of Mobile Devices
In this final lesson, you'll wrap up the trio of CompTIA A+ exam prep courses by learning how to troubleshoot and secure mobile device hardware, operating systems, and apps.
What you will learn
Learn how to install and troubleshoot video technologies properly
Understand how to upgrade, manage, maintain, and repair portable computing devices
Learn the essentials of networking, including local area networking and wireless networking
Discover the best ways to keep your network secure
Understand how to work with mobile devices
How you will benefit
Prepare for both the 1101/1102 CompTIA A+ Certification Exams
Complete the third and final course needed to prepare for your CompTIA A+ certification
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Prepare to take and pass the CompTIA Network+ Exam.
This course will teach you everything you need to take and pass the CompTIA Network+ certification exam (N10-007). You will learn about the OSI seven-layer model, protocol suites, modern network operating systems, network hardware, cabling standards, remote connectivity, Internet connections, cloud computing, network security, network troubleshooting, and more.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Gain skills and confidence in your ability to build and service networks as you prepare for CompTIA Network+ Certification. This course will teach you everything you need to take and successfully pass the CompTIA Network+ certification exam (N10-007).
Network Fundamentals
In this lesson, you will examine the purpose of IT certifications, with specific emphasis on CompTIA Network+ and how it fits into the career of a network tech. You will explore how networks work in general, covering such essential concepts as servers and clients, Ethernet, switches, and LANs. In the last two sections of the lesson, you will examine two different models that technicians use to troubleshoot networks: the OSI seven-layer model and the TCP/IP model.
Network Media
In this lesson, you will learn about all kinds of network connections, such as cable types—coaxial, twisted-pair, and fiber—and wireless options. It should be fun and informative and carry you deeper into the CompTIA Network+ journey.
Network Topologies and Standards
In this lesson, you will jump into network topologies and standards, exploring Ethernet in detail. You will get a shorter look at some other standards that used to matter as well, including the star topology, so you won't be surprised by them on the CompTIA Network+ exam.
Network Hardware
Network hardware enables networking devices—nodes—to connect together into a network. In this lesson, you will learn about all the major device types, such as switches, routers, and wireless access points and how they function in modern networks.
TCP/IP
Most modern networks use TCP/IP, so it's essential knowledge for competent techs. In this lesson, you will delve into the protocol suite, looking at the many protocols included, how they work together, and what resources they require. You will also research the addressing and naming conventions used in TCP/IP networks and how computers get named.
Routing
In this lesson, you will delve into interconnecting networks, such as the Internet. Routers are the primary tools used for the job, so you will explore how they work and what routing protocols they use.
Virtualization
This lesson is about virtualization, a process of using software to handle jobs traditionally serviced with hardware. You will learn about VLANs and virtual computing and how complex networks use these technologies to accomplish specific goals.
Wide Area Networking
In this lesson, you will examine the many forms of remote connectivity, ways to interconnect a local computer or network with distant computers. You will explore everything from older-style dial-up and T-1 lines to the latest satellite and fiber connections.
Network Security
In this lesson, you will explore the many aspects of network security. You will examine threats to your network, from social engineering to cracking encryption. Then you will look at the many ways the good guys combat the bad guys through authentication and authorization standards and protocols.
The Complete Network
In this lesson, you will start to put together everything you've learned so far in this course. You will get the scoop on designing and implementing both wired and wireless SOHO networks. You will also explore categories of requirements, unified communication, specialized network devices, and industrial control systems.
Troubleshooting Networks
In this lesson, you will roll up your sleeves and plunge into network troubleshooting. You will look first at the CompTIA Network+ troubleshooting model and then examine top network hardware faults. You will explore network hardware tools and finish the lesson with a discussion on troubleshooting WAN issues.
Network Management
In this final lesson, you will look at a variety of practical concerns in network management, including emergency procedures, safety, segmentation, and network configuration and monitoring.
What you will learn
The OSI seven-layer model to understand and troubleshoot networks
Network connections such as cable types and wireless
Explore the Ethernet in detail
How major device types function
How protocols work together and what resources they require
How routers create interconnecting networks
Internet security and the threats to your network
How to design and implement both wired and wireless SOHO networks
Network troubleshooting and top network hardware faults
How you will benefit
Discover how Comp TIA Network + can fit into a network tech career
Be prepared to pass the Comp TIA Network + certification exam
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Discover the inner workings of computers! Learn how to configure and troubleshoot computer hardware in real-world environments with hands-on practice. This online course is the first of three courses necessary to prepare you for the CompTIA A+ Certification.
Get ready to roll up your sleeves and dive inside your personal computer! The CompTIA A+ Certification Prep 1: Hardware course is the first of three CompTIA courses you will need to take to successfully prepare for your A+ certification. It teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
Throughout our CompTIA A+ prep course, you will learn techniques every tech masters for building and troubleshooting all sorts of computers, plus get the inside scoop on how techs work within the enterprise. This computer hardware course also gives you the base knowledge needed to continue your CompTIA A+ certification studies for the 220-1101 and 220-1102 exams.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
It's also recommended that you have a PC that you can take apart and put back together again. Because of the dangers of electro-static discharge (to the machine, not to you), you are not required to tear apart your own primary computer. This is, however, a class that trains you to be a hardware technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 1: Hardware course teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: To properly prepare for your 220-1101/1102 CompTIA A+ certification exams, in addition to this course, you will need to complete the following course series: CompTIA A+ Certification Prep 2: Software and CompTIA A+ Certification Prep 3: Network Security.
The Art of the Tech
In Lesson 1, we'll introduce you to the course and to the CompTIA A+ certification, and then move right into essential information for every tech. You'll get the scoop on how the many components of the personal computer work together. We'll discuss how professional techs behave and interact with clients. And we'll finish with a tried-and-true troubleshooting methodology that will apply to all tech situations.
Desktop PC Basics
In Lesson 2, we'll take a tour of a desktop PC, starting with the exterior connectors. We'll go into details of the interior devices as well. Our goal is to begin teaching proper tech terminology and familiarize you with standard computer components. You'll also learn about some common computer roles, so you can better understand why desktop PCs are used in both homes and businesses.
Laptop PC Basics
This lesson looks at the ways laptops differ from desktops. You'll learn about laptop hardware, including a variety of support devices such as docking stations and port replicators. You'll find out how to manage laptop power and battery life and how to protect, maintain, and troubleshoot laptops.
Maintenance and Safety Precautions
In this lesson we dive into the important safety techniques that every good tech absolutely needs to know. These range from how to clean a computer to methods to avoid tech-induced damage to how to dispose of old parts safely.
Central Processing Units and RAM
In this lesson, we'll deliver the goods on central processing units, the core processing component in every PC. We'll explain variations in technology and then give practical information and advice on installing and troubleshooting CPUs. Plus, we'll dig into the details of one of the foundations of the computer: RAM. With RAM, the CPU can make magic happen. Without it? Literally nothing can happen. You'll learn about the different varieties of RAM and proper techniques for installing it. Then, we'll wrap up the lesson with troubleshooting RAM and memory problems.
Motherboards and Cases
In this lesson, we'll teach you about the essential programming that makes computers function, what's called the BIOS or UEFI. Plus, you'll learn about the special tools we use for storing configuration options for BIOS and UEFI. It's awesome stuff! We'll also teach you all about motherboards, the bedrock of every PC. You'll learn form factors, types of expansion slots, and installation steps for expansion cards. In this lesson, we'll also cover upgrading, installing, and troubleshooting motherboards.
Powering the PC
Today, we'll introduce you to power supplies and the basics of powering a PC. You'll learn about how electricity gets from your wall outlet into your PC, along with how to test that electricity. We'll teach you about the many power supply standards and how to install one inside your PC. Finally, we'll discuss how to troubleshoot a power supply with problems.
Input Devices
In this lesson, you'll learn about devices that enable you to input data into your computer. We'll discuss standard input devices (like keyboards and mice) and multimedia devices (like digital cameras and webcams). We'll also teach you about connecting those devices to your computers using connectors like USB and Thunderbolt.
Storage Technologies
Today, we'll dig into storage technologies, including traditional hard disk drives and modern solid-state drives. You'll also learn how to install storage devices of several interface types, including SATA and M.2. We'll also explain the fundamentals of troubleshooting storage devices.
Working with Storage Devices
In Lesson 10, you'll learn how to prepare a storage device such as a hard disk drive or solid-state drive for use by an operating system. We'll teach you about partitioning and formatting. We'll also cover maintaining your data using several included Windows utilities.
Removable Media and RAID
In this lesson, you'll explore various forms of mass storage that you can take with you, such as USB flash media, memory cards, optical drives, and external drives. You'll also discover how RAID arrays improve storage performance and/or reliability.
Operational Procedures
As we wrap up the course, you'll learn about all the other stuff that goes into making IT work, such as documentation, change management, ticketing systems, and disaster prevention and recovery.
What you will learn
Learn proper tech terminology and how all the components of the PC work together
Discover important safety techniques that every good tech needs to know
Gain practical information and advice on installing and troubleshooting CPUs
Learn about the different varieties of RAM and proper techniques for installing it
Obtain everything you need to know about motherboard form factors, types of expansion slots, and installation steps for expansion cards
Gain knowledge of hard drive technologies and the fundamentals of protecting data with RAID technology
How you will benefit
Learn the skills you need to promote yourself as a PC hardware technician capable of solving various computer issues
Gain the confidence you need to successfully perform integral computer support in the workplace
Become an indispensable part of any organization that uses computers daily
Complete the first of three courses needed to prepare for your CompTIA A+ certification
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Take the next step toward becoming a CompTIA A+ certified tech by mastering virtualization, multifunction devices, and three versions of Windows, plus macOS and Linux operating systems as you prepare for your A+ certification exam. This is the second of three courses in our A+ certification prep series.
The CompTIA A+ Certification Prep 2: Software course picks up where the CompTIA A+ Certification Prep 1: Hardware course left off and dives into Windows, macOS, and Linux.
Throughout the CompTIA A+ prep training, you will learn about operating systems from installation to operations, maintenance to troubleshooting. Our computer software training course teaches you about virtualization and virtual machines, plus it goes in-depth on printer and multifunction device technologies.
This CompTIA A+ prep course takes you through the second of three prep courses you need to become both a highly competent computer tech and a CompTIA A+ certified technician, using the 1101 and 1102 competencies.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Access to a Mac running macOS (in addition to the PC) is recommended.
You should have access to a hard drive that you can install, format, and partition, and to a couple of Plug and Play devices that you can practice installing. Because of the dangers of electro-static discharge (to the machine), you are not required to tear apart your own primary computer.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 2: Software course teaches you about working with many different operating systems, virtual machines, and various software. In part two of our three-step series, you will learn how to operate and maintain these items on our systems.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students should previously have completed the CompTIA A+ Certification Prep 1: Hardware course. Upon completion of CompTIA A+ Certification Prep 2: Software, you should prepare to enroll in our final prep course, CompTIA A+ Certification Prep 3: Network Security, to successfully prepare for both the 220-1101/1102 exams and your career as a certified technician.
Understanding Operating Systems
In this lesson, you'll learn basic operating system concepts and the various operating systems (and versions) covered on the CompTIA A+ exams. You'll explore common OS functions that enable users, software, and hardware to interact with each other. We'll also look at the primary user interfaces—the graphic user interface and the command line interface—and how the GUI manifests in recent versions of Windows, macOS, and Linux. We'll also look at basic OS security features that protect the system by authenticating users and requiring proper authorization to take certain actions.
Installing Windows
This lesson is all about Microsoft Windows. You'll learn how to prepare for installing or upgrading Windows, install the OS, and apply the post-installation finishing touches. You'll also learn how to troubleshoot any problems that might pop up during installation.
Starting Windows and Managing User Accounts
What do you do after installing Windows? Start it up, of course! Here you'll learn about sign-in options and security, and the different kinds of user accounts available and how to manage them. Then you'll discover the various ways that Windows controls access to files and other resources based on the permissions assigned to user accounts and groups.
Customizing and Configuring Windows
This lesson focuses on the two main Windows utilities that you can use to customize and configure its settings: the Settings app and the Control Panel. We'll compare the two utilities and then review how to make the most common system changes, such as changing desktop appearance settings, disabling a webcam, modifying default apps for certain file types, and more.
Using Windows Utilities
Windows includes dozens of helpful special-purpose utilities you can use to configure and troubleshoot a system. Here you'll learn about the Task Manager and its role in shutting down unresponsive apps and correcting slow startup and sluggish performance issues. Then we'll look at the Microsoft Management Console and explore some of its most popular snap-ins. You'll finish up by learning how to access, back up, and make changes to the Registry and understand the Registry's structure.
Exploring macOS and Linux
CompTIA A+ exam 220-1102 includes several objectives that deal with macOS and Linux, and this lesson prepares you for that by explaining the macOS desktop and how to use it to manage files, install and run apps, and access popular utilities such as Keychain and Boot Camp. You'll learn how to customize the desktop and protect your disks, files, and accounts. We'll round out this lesson by explaining the basics of the Linux OS, including distros, the (optional) desktop GUI, file systems, startup apps, and software updates.
Working at a Command Prompt
In this lesson, you'll learn how to use the text-based command-line interface in each of the "big three" operating systems: Windows, macOS, and Linux. You'll explore the command prompt and find out how to use it to navigate the folder structure. You'll learn about basic commands for listing files and creating new directories, and we'll discuss advanced commands for moving and copying files. This lesson will finish up by explaining the basics of scripting using text commands.
Troubleshooting Windows Startup and System Issues
This lesson looks at the various reasons a Windows system doesn't boot normally—or isn't stable after booting up—and how to fix them. You'll learn about the Windows Recovery Environment and its many tools and features, and explore the options on the Startup Settings menu, such as Safe Mode. Then you'll take your command prompt knowledge from Lesson 7 and put it to work to troubleshoot and repair boot problems at a command line interface. Finally, we'll look at the various causes of system instability and crashes and how to troubleshoot them.
Troubleshooting Windows Performance and Application Issues
This lesson continues our look at Windows troubleshooting. It tackles some common Windows performance problems from sluggish performance to services not starting, and demonstrates some of Windows' many tools and utilities for troubleshooting various problems. Here you'll put to work many of the utilities you learned about in earlier lessons in specific troubleshooting scenarios, and access the many troubleshooting tools and wizards that Windows provides for different kinds of hardware and connectivity issues.
Virtual Machines and Remote Access
In this lesson, we'll discuss virtualization—using special software to run a second operating system within your actual OS. We'll show you what virtualization is and explain its many benefits. You'll also learn about the types of virtualization and popular virtualization software. To finish up this lesson, you'll learn about technologies that enable technicians (and also end users) to control computers remotely.
Printers and Multifunction Devices
The CompTIA A+ certification strongly stresses the area of multifunction devices (MFDs) and printing, so you'll need a high degree of technical knowledge about all types of printers. Here we'll begin our trip into printers and MFDs. You'll learn about the types of printers and scanners in common use today. We'll teach you how printers connect to PCs and networks, plus we'll talk about how they communicate with computers. Finally, we'll look at the laser printing process in detail so that you can troubleshoot like a printer technician.
Installing and Troubleshooting Printers and Multifunction Devices
In this course's final lesson, you'll learn the practical side of supporting printers and MFDs. You'll learn how to unbox and set up a printer, and how to install drivers for it to make it work in Windows. You'll then learn how to configure and maintain printers, and how to troubleshoot the many different problems that printers have, from general connectivity issues to print quality problems specific to certain printer technologies.
What you will learn
Learn how to install, organize, maintain, and troubleshoot three different versions of Windows (explore similar features in MacOS and Linux)
Examine and compare the features and structures of Windows Vista, 7, and 8/8.1
Get a deeper understanding of how we use virtualization and virtual machines in modern networks
Learn about printers and multifunction devices, from the various technologies in use to installing and troubleshooting
How you will benefit
Master many of the techniques covered on the certification exam and feel confident on test day
Become an integral part of any organization as you learn to install and troubleshoot new hardware, software, and MFDs
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Finish your CompTIA A+ certification prep by learning how to select, install, and service video, sound, and portable computers. In this final course needed in the three-part A+ certification series, you will learn how to network, secure, and troubleshoot.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on fun and practical technology. You will learn how to select, install, and service sound and display components, and how to set up, maintain, and troubleshoot wired and wireless networks.
During this network/security training, you will also learn about many aspects of PC and network security and discover how to configure and troubleshoot tablets and smartphones.
Note: This CompTIA A+ Prep 3 course completes the three-course CompTIA A+ certification exam prep series that is needed to prepare you for both the 220-1101/1102 exams and your career as a certified technician.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
A Windows PC that you can experiment on. You will probably want to remove/install various devices, such as video, sound, and modems. Because of the dangers of electro-static discharge (to the machine, not the student), however, we do not require you to tear apart your own primary computer. This is a class that trains you to be a technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on keeping our networks and systems secure from outside threats and how to troubleshoot issues as they appear.
If you want to jumpstart your career with your first tech support job, this third and final course in our CompTIA prep series is a necessary component to prepare you for the A+ certification exam successfully.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students need to complete CompTIA A+ Certification Prep 1: Hardware and CompTIA A+ Certification Prep 2: Software before attempting CompTIA A+ Certification Prep 3: Networking/Security to properly prepare to sit for the A+ certification exam.
Video Technologies
In this first lesson, you'll learn the details of monitors—standard desktop and projectors—and video cards. You'll learn how they work and function together to produce the display you see, and how to install and troubleshoot them.
Multimedia
In this lesson, you'll delve into the details of multimedia. You'll explore how sound works in a digital environment, examine all the components that work to record and play back video, and learn how 3D graphics work.
Portable Computing Devices
In this lesson, you'll examine the many features of portable computers. You'll explore the many ways to expand the capabilities of portables, from connecting to external monitors to docking stations. You'll also look at how to upgrade, manage, maintain, repair, and troubleshoot them.
Essentials of Networking
In this lesson, you'll be introduced to the essentials of networking. You'll explore topics such as network hardware and topologies and learn about Ethernet, coaxial and fiber cabling technologies, and more.
Local Area Networking
In this lesson, you'll delve deeper into networking. You'll learn about the TCP/IP protocol and how to install, configure, and troubleshoot a basic network.
Wireless Networking
In this lesson, you'll explore wireless technologies, starting with the basics, such as components, software, modes, security, speed, and range. You'll learn about wireless networking standards, such as radio wave and infrared networks. You'll finish the lesson with a look at installing, configuring, and troubleshooting wireless networks.
Internet Connections
Get ready to take the networking covered in previous lessons and expand it to fill the Internet. You'll start by learning how the Internet works and then examine the various connection types to get onto the Internet. The lesson will be wrapped up with a discussion of how you actually connect.
The Internet
In this lesson, you'll continue to dig further into the nuts and bolts of how the Internet works at the software layer, including the application and utility protocols, Internet applications, and cloud-computing services.
Security Hygiene
This lesson will teach you how to maintain security hygiene. You'll discover the many threats faced and then dive into access-control techniques. You'll also learn about topics like data classification, compliance, and reporting procedures.
Network Security
In this lesson, you'll jump into security aspects in the big bad world; specifically, threats from outside your network. You'll look at malicious software types and how to deal with them. You'll also learn what protections you should establish networkwide. The knowledge in this lesson is invaluable to you as both a tech and for the CompTIA A+ certification exams.
Understanding Mobile Devices
In this lesson, you'll learn about the features and capabilities of smartphones and tablets, as well as the mobile operating systems that power them. You'll also explore common configuration techniques for working with mobile devices.
Care and Feeding of Mobile Devices
In this final lesson, you'll wrap up the trio of CompTIA A+ exam prep courses by learning how to troubleshoot and secure mobile device hardware, operating systems, and apps.
What you will learn
Learn how to install and troubleshoot video technologies properly
Understand how to upgrade, manage, maintain, and repair portable computing devices
Learn the essentials of networking, including local area networking and wireless networking
Discover the best ways to keep your network secure
Understand how to work with mobile devices
How you will benefit
Prepare for both the 1101/1102 CompTIA A+ Certification Exams
Complete the third and final course needed to prepare for your CompTIA A+ certification
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Prepare to take and pass the CompTIA Network+ Exam.
This course will teach you everything you need to take and pass the CompTIA Network+ certification exam (N10-007). You will learn about the OSI seven-layer model, protocol suites, modern network operating systems, network hardware, cabling standards, remote connectivity, Internet connections, cloud computing, network security, network troubleshooting, and more.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Gain skills and confidence in your ability to build and service networks as you prepare for CompTIA Network+ Certification. This course will teach you everything you need to take and successfully pass the CompTIA Network+ certification exam (N10-007).
Network Fundamentals
In this lesson, you will examine the purpose of IT certifications, with specific emphasis on CompTIA Network+ and how it fits into the career of a network tech. You will explore how networks work in general, covering such essential concepts as servers and clients, Ethernet, switches, and LANs. In the last two sections of the lesson, you will examine two different models that technicians use to troubleshoot networks: the OSI seven-layer model and the TCP/IP model.
Network Media
In this lesson, you will learn about all kinds of network connections, such as cable types—coaxial, twisted-pair, and fiber—and wireless options. It should be fun and informative and carry you deeper into the CompTIA Network+ journey.
Network Topologies and Standards
In this lesson, you will jump into network topologies and standards, exploring Ethernet in detail. You will get a shorter look at some other standards that used to matter as well, including the star topology, so you won't be surprised by them on the CompTIA Network+ exam.
Network Hardware
Network hardware enables networking devices—nodes—to connect together into a network. In this lesson, you will learn about all the major device types, such as switches, routers, and wireless access points and how they function in modern networks.
TCP/IP
Most modern networks use TCP/IP, so it's essential knowledge for competent techs. In this lesson, you will delve into the protocol suite, looking at the many protocols included, how they work together, and what resources they require. You will also research the addressing and naming conventions used in TCP/IP networks and how computers get named.
Routing
In this lesson, you will delve into interconnecting networks, such as the Internet. Routers are the primary tools used for the job, so you will explore how they work and what routing protocols they use.
Virtualization
This lesson is about virtualization, a process of using software to handle jobs traditionally serviced with hardware. You will learn about VLANs and virtual computing and how complex networks use these technologies to accomplish specific goals.
Wide Area Networking
In this lesson, you will examine the many forms of remote connectivity, ways to interconnect a local computer or network with distant computers. You will explore everything from older-style dial-up and T-1 lines to the latest satellite and fiber connections.
Network Security
In this lesson, you will explore the many aspects of network security. You will examine threats to your network, from social engineering to cracking encryption. Then you will look at the many ways the good guys combat the bad guys through authentication and authorization standards and protocols.
The Complete Network
In this lesson, you will start to put together everything you've learned so far in this course. You will get the scoop on designing and implementing both wired and wireless SOHO networks. You will also explore categories of requirements, unified communication, specialized network devices, and industrial control systems.
Troubleshooting Networks
In this lesson, you will roll up your sleeves and plunge into network troubleshooting. You will look first at the CompTIA Network+ troubleshooting model and then examine top network hardware faults. You will explore network hardware tools and finish the lesson with a discussion on troubleshooting WAN issues.
Network Management
In this final lesson, you will look at a variety of practical concerns in network management, including emergency procedures, safety, segmentation, and network configuration and monitoring.
What you will learn
The OSI seven-layer model to understand and troubleshoot networks
Network connections such as cable types and wireless
Explore the Ethernet in detail
How major device types function
How protocols work together and what resources they require
How routers create interconnecting networks
Internet security and the threats to your network
How to design and implement both wired and wireless SOHO networks
Network troubleshooting and top network hardware faults
How you will benefit
Discover how Comp TIA Network + can fit into a network tech career
Be prepared to pass the Comp TIA Network + certification exam
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Discover the inner workings of computers! Learn how to configure and troubleshoot computer hardware in real-world environments with hands-on practice. This online course is the first of three courses necessary to prepare you for the CompTIA A+ Certification.
Get ready to roll up your sleeves and dive inside your personal computer! The CompTIA A+ Certification Prep 1: Hardware course is the first of three CompTIA courses you will need to take to successfully prepare for your A+ certification. It teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
Throughout our CompTIA A+ prep course, you will learn techniques every tech masters for building and troubleshooting all sorts of computers, plus get the inside scoop on how techs work within the enterprise. This computer hardware course also gives you the base knowledge needed to continue your CompTIA A+ certification studies for the 220-1101 and 220-1102 exams.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
It's also recommended that you have a PC that you can take apart and put back together again. Because of the dangers of electro-static discharge (to the machine, not to you), you are not required to tear apart your own primary computer. This is, however, a class that trains you to be a hardware technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 1: Hardware course teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: To properly prepare for your 220-1101/1102 CompTIA A+ certification exams, in addition to this course, you will need to complete the following course series: CompTIA A+ Certification Prep 2: Software and CompTIA A+ Certification Prep 3: Network Security.
The Art of the Tech
In Lesson 1, we'll introduce you to the course and to the CompTIA A+ certification, and then move right into essential information for every tech. You'll get the scoop on how the many components of the personal computer work together. We'll discuss how professional techs behave and interact with clients. And we'll finish with a tried-and-true troubleshooting methodology that will apply to all tech situations.
Desktop PC Basics
In Lesson 2, we'll take a tour of a desktop PC, starting with the exterior connectors. We'll go into details of the interior devices as well. Our goal is to begin teaching proper tech terminology and familiarize you with standard computer components. You'll also learn about some common computer roles, so you can better understand why desktop PCs are used in both homes and businesses.
Laptop PC Basics
This lesson looks at the ways laptops differ from desktops. You'll learn about laptop hardware, including a variety of support devices such as docking stations and port replicators. You'll find out how to manage laptop power and battery life and how to protect, maintain, and troubleshoot laptops.
Maintenance and Safety Precautions
In this lesson we dive into the important safety techniques that every good tech absolutely needs to know. These range from how to clean a computer to methods to avoid tech-induced damage to how to dispose of old parts safely.
Central Processing Units and RAM
In this lesson, we'll deliver the goods on central processing units, the core processing component in every PC. We'll explain variations in technology and then give practical information and advice on installing and troubleshooting CPUs. Plus, we'll dig into the details of one of the foundations of the computer: RAM. With RAM, the CPU can make magic happen. Without it? Literally nothing can happen. You'll learn about the different varieties of RAM and proper techniques for installing it. Then, we'll wrap up the lesson with troubleshooting RAM and memory problems.
Motherboards and Cases
In this lesson, we'll teach you about the essential programming that makes computers function, what's called the BIOS or UEFI. Plus, you'll learn about the special tools we use for storing configuration options for BIOS and UEFI. It's awesome stuff! We'll also teach you all about motherboards, the bedrock of every PC. You'll learn form factors, types of expansion slots, and installation steps for expansion cards. In this lesson, we'll also cover upgrading, installing, and troubleshooting motherboards.
Powering the PC
Today, we'll introduce you to power supplies and the basics of powering a PC. You'll learn about how electricity gets from your wall outlet into your PC, along with how to test that electricity. We'll teach you about the many power supply standards and how to install one inside your PC. Finally, we'll discuss how to troubleshoot a power supply with problems.
Input Devices
In this lesson, you'll learn about devices that enable you to input data into your computer. We'll discuss standard input devices (like keyboards and mice) and multimedia devices (like digital cameras and webcams). We'll also teach you about connecting those devices to your computers using connectors like USB and Thunderbolt.
Storage Technologies
Today, we'll dig into storage technologies, including traditional hard disk drives and modern solid-state drives. You'll also learn how to install storage devices of several interface types, including SATA and M.2. We'll also explain the fundamentals of troubleshooting storage devices.
Working with Storage Devices
In Lesson 10, you'll learn how to prepare a storage device such as a hard disk drive or solid-state drive for use by an operating system. We'll teach you about partitioning and formatting. We'll also cover maintaining your data using several included Windows utilities.
Removable Media and RAID
In this lesson, you'll explore various forms of mass storage that you can take with you, such as USB flash media, memory cards, optical drives, and external drives. You'll also discover how RAID arrays improve storage performance and/or reliability.
Operational Procedures
As we wrap up the course, you'll learn about all the other stuff that goes into making IT work, such as documentation, change management, ticketing systems, and disaster prevention and recovery.
What you will learn
Learn proper tech terminology and how all the components of the PC work together
Discover important safety techniques that every good tech needs to know
Gain practical information and advice on installing and troubleshooting CPUs
Learn about the different varieties of RAM and proper techniques for installing it
Obtain everything you need to know about motherboard form factors, types of expansion slots, and installation steps for expansion cards
Gain knowledge of hard drive technologies and the fundamentals of protecting data with RAID technology
How you will benefit
Learn the skills you need to promote yourself as a PC hardware technician capable of solving various computer issues
Gain the confidence you need to successfully perform integral computer support in the workplace
Become an indispensable part of any organization that uses computers daily
Complete the first of three courses needed to prepare for your CompTIA A+ certification
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Take the next step toward becoming a CompTIA A+ certified tech by mastering virtualization, multifunction devices, and three versions of Windows, plus macOS and Linux operating systems as you prepare for your A+ certification exam. This is the second of three courses in our A+ certification prep series.
The CompTIA A+ Certification Prep 2: Software course picks up where the CompTIA A+ Certification Prep 1: Hardware course left off and dives into Windows, macOS, and Linux.
Throughout the CompTIA A+ prep training, you will learn about operating systems from installation to operations, maintenance to troubleshooting. Our computer software training course teaches you about virtualization and virtual machines, plus it goes in-depth on printer and multifunction device technologies.
This CompTIA A+ prep course takes you through the second of three prep courses you need to become both a highly competent computer tech and a CompTIA A+ certified technician, using the 1101 and 1102 competencies.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Access to a Mac running macOS (in addition to the PC) is recommended.
You should have access to a hard drive that you can install, format, and partition, and to a couple of Plug and Play devices that you can practice installing. Because of the dangers of electro-static discharge (to the machine), you are not required to tear apart your own primary computer.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 2: Software course teaches you about working with many different operating systems, virtual machines, and various software. In part two of our three-step series, you will learn how to operate and maintain these items on our systems.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students should previously have completed the CompTIA A+ Certification Prep 1: Hardware course. Upon completion of CompTIA A+ Certification Prep 2: Software, you should prepare to enroll in our final prep course, CompTIA A+ Certification Prep 3: Network Security, to successfully prepare for both the 220-1101/1102 exams and your career as a certified technician.
Understanding Operating Systems
In this lesson, you'll learn basic operating system concepts and the various operating systems (and versions) covered on the CompTIA A+ exams. You'll explore common OS functions that enable users, software, and hardware to interact with each other. We'll also look at the primary user interfaces—the graphic user interface and the command line interface—and how the GUI manifests in recent versions of Windows, macOS, and Linux. We'll also look at basic OS security features that protect the system by authenticating users and requiring proper authorization to take certain actions.
Installing Windows
This lesson is all about Microsoft Windows. You'll learn how to prepare for installing or upgrading Windows, install the OS, and apply the post-installation finishing touches. You'll also learn how to troubleshoot any problems that might pop up during installation.
Starting Windows and Managing User Accounts
What do you do after installing Windows? Start it up, of course! Here you'll learn about sign-in options and security, and the different kinds of user accounts available and how to manage them. Then you'll discover the various ways that Windows controls access to files and other resources based on the permissions assigned to user accounts and groups.
Customizing and Configuring Windows
This lesson focuses on the two main Windows utilities that you can use to customize and configure its settings: the Settings app and the Control Panel. We'll compare the two utilities and then review how to make the most common system changes, such as changing desktop appearance settings, disabling a webcam, modifying default apps for certain file types, and more.
Using Windows Utilities
Windows includes dozens of helpful special-purpose utilities you can use to configure and troubleshoot a system. Here you'll learn about the Task Manager and its role in shutting down unresponsive apps and correcting slow startup and sluggish performance issues. Then we'll look at the Microsoft Management Console and explore some of its most popular snap-ins. You'll finish up by learning how to access, back up, and make changes to the Registry and understand the Registry's structure.
Exploring macOS and Linux
CompTIA A+ exam 220-1102 includes several objectives that deal with macOS and Linux, and this lesson prepares you for that by explaining the macOS desktop and how to use it to manage files, install and run apps, and access popular utilities such as Keychain and Boot Camp. You'll learn how to customize the desktop and protect your disks, files, and accounts. We'll round out this lesson by explaining the basics of the Linux OS, including distros, the (optional) desktop GUI, file systems, startup apps, and software updates.
Working at a Command Prompt
In this lesson, you'll learn how to use the text-based command-line interface in each of the "big three" operating systems: Windows, macOS, and Linux. You'll explore the command prompt and find out how to use it to navigate the folder structure. You'll learn about basic commands for listing files and creating new directories, and we'll discuss advanced commands for moving and copying files. This lesson will finish up by explaining the basics of scripting using text commands.
Troubleshooting Windows Startup and System Issues
This lesson looks at the various reasons a Windows system doesn't boot normally—or isn't stable after booting up—and how to fix them. You'll learn about the Windows Recovery Environment and its many tools and features, and explore the options on the Startup Settings menu, such as Safe Mode. Then you'll take your command prompt knowledge from Lesson 7 and put it to work to troubleshoot and repair boot problems at a command line interface. Finally, we'll look at the various causes of system instability and crashes and how to troubleshoot them.
Troubleshooting Windows Performance and Application Issues
This lesson continues our look at Windows troubleshooting. It tackles some common Windows performance problems from sluggish performance to services not starting, and demonstrates some of Windows' many tools and utilities for troubleshooting various problems. Here you'll put to work many of the utilities you learned about in earlier lessons in specific troubleshooting scenarios, and access the many troubleshooting tools and wizards that Windows provides for different kinds of hardware and connectivity issues.
Virtual Machines and Remote Access
In this lesson, we'll discuss virtualization—using special software to run a second operating system within your actual OS. We'll show you what virtualization is and explain its many benefits. You'll also learn about the types of virtualization and popular virtualization software. To finish up this lesson, you'll learn about technologies that enable technicians (and also end users) to control computers remotely.
Printers and Multifunction Devices
The CompTIA A+ certification strongly stresses the area of multifunction devices (MFDs) and printing, so you'll need a high degree of technical knowledge about all types of printers. Here we'll begin our trip into printers and MFDs. You'll learn about the types of printers and scanners in common use today. We'll teach you how printers connect to PCs and networks, plus we'll talk about how they communicate with computers. Finally, we'll look at the laser printing process in detail so that you can troubleshoot like a printer technician.
Installing and Troubleshooting Printers and Multifunction Devices
In this course's final lesson, you'll learn the practical side of supporting printers and MFDs. You'll learn how to unbox and set up a printer, and how to install drivers for it to make it work in Windows. You'll then learn how to configure and maintain printers, and how to troubleshoot the many different problems that printers have, from general connectivity issues to print quality problems specific to certain printer technologies.
What you will learn
Learn how to install, organize, maintain, and troubleshoot three different versions of Windows (explore similar features in MacOS and Linux)
Examine and compare the features and structures of Windows Vista, 7, and 8/8.1
Get a deeper understanding of how we use virtualization and virtual machines in modern networks
Learn about printers and multifunction devices, from the various technologies in use to installing and troubleshooting
How you will benefit
Master many of the techniques covered on the certification exam and feel confident on test day
Become an integral part of any organization as you learn to install and troubleshoot new hardware, software, and MFDs
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Finish your CompTIA A+ certification prep by learning how to select, install, and service video, sound, and portable computers. In this final course needed in the three-part A+ certification series, you will learn how to network, secure, and troubleshoot.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on fun and practical technology. You will learn how to select, install, and service sound and display components, and how to set up, maintain, and troubleshoot wired and wireless networks.
During this network/security training, you will also learn about many aspects of PC and network security and discover how to configure and troubleshoot tablets and smartphones.
Note: This CompTIA A+ Prep 3 course completes the three-course CompTIA A+ certification exam prep series that is needed to prepare you for both the 220-1101/1102 exams and your career as a certified technician.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
A Windows PC that you can experiment on. You will probably want to remove/install various devices, such as video, sound, and modems. Because of the dangers of electro-static discharge (to the machine, not the student), however, we do not require you to tear apart your own primary computer. This is a class that trains you to be a technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on keeping our networks and systems secure from outside threats and how to troubleshoot issues as they appear.
If you want to jumpstart your career with your first tech support job, this third and final course in our CompTIA prep series is a necessary component to prepare you for the A+ certification exam successfully.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students need to complete CompTIA A+ Certification Prep 1: Hardware and CompTIA A+ Certification Prep 2: Software before attempting CompTIA A+ Certification Prep 3: Networking/Security to properly prepare to sit for the A+ certification exam.
Video Technologies
In this first lesson, you'll learn the details of monitors—standard desktop and projectors—and video cards. You'll learn how they work and function together to produce the display you see, and how to install and troubleshoot them.
Multimedia
In this lesson, you'll delve into the details of multimedia. You'll explore how sound works in a digital environment, examine all the components that work to record and play back video, and learn how 3D graphics work.
Portable Computing Devices
In this lesson, you'll examine the many features of portable computers. You'll explore the many ways to expand the capabilities of portables, from connecting to external monitors to docking stations. You'll also look at how to upgrade, manage, maintain, repair, and troubleshoot them.
Essentials of Networking
In this lesson, you'll be introduced to the essentials of networking. You'll explore topics such as network hardware and topologies and learn about Ethernet, coaxial and fiber cabling technologies, and more.
Local Area Networking
In this lesson, you'll delve deeper into networking. You'll learn about the TCP/IP protocol and how to install, configure, and troubleshoot a basic network.
Wireless Networking
In this lesson, you'll explore wireless technologies, starting with the basics, such as components, software, modes, security, speed, and range. You'll learn about wireless networking standards, such as radio wave and infrared networks. You'll finish the lesson with a look at installing, configuring, and troubleshooting wireless networks.
Internet Connections
Get ready to take the networking covered in previous lessons and expand it to fill the Internet. You'll start by learning how the Internet works and then examine the various connection types to get onto the Internet. The lesson will be wrapped up with a discussion of how you actually connect.
The Internet
In this lesson, you'll continue to dig further into the nuts and bolts of how the Internet works at the software layer, including the application and utility protocols, Internet applications, and cloud-computing services.
Security Hygiene
This lesson will teach you how to maintain security hygiene. You'll discover the many threats faced and then dive into access-control techniques. You'll also learn about topics like data classification, compliance, and reporting procedures.
Network Security
In this lesson, you'll jump into security aspects in the big bad world; specifically, threats from outside your network. You'll look at malicious software types and how to deal with them. You'll also learn what protections you should establish networkwide. The knowledge in this lesson is invaluable to you as both a tech and for the CompTIA A+ certification exams.
Understanding Mobile Devices
In this lesson, you'll learn about the features and capabilities of smartphones and tablets, as well as the mobile operating systems that power them. You'll also explore common configuration techniques for working with mobile devices.
Care and Feeding of Mobile Devices
In this final lesson, you'll wrap up the trio of CompTIA A+ exam prep courses by learning how to troubleshoot and secure mobile device hardware, operating systems, and apps.
What you will learn
Learn how to install and troubleshoot video technologies properly
Understand how to upgrade, manage, maintain, and repair portable computing devices
Learn the essentials of networking, including local area networking and wireless networking
Discover the best ways to keep your network secure
Understand how to work with mobile devices
How you will benefit
Prepare for both the 1101/1102 CompTIA A+ Certification Exams
Complete the third and final course needed to prepare for your CompTIA A+ certification
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Prepare to take and pass the CompTIA Network+ Exam.
This course will teach you everything you need to take and pass the CompTIA Network+ certification exam (N10-007). You will learn about the OSI seven-layer model, protocol suites, modern network operating systems, network hardware, cabling standards, remote connectivity, Internet connections, cloud computing, network security, network troubleshooting, and more.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Gain skills and confidence in your ability to build and service networks as you prepare for CompTIA Network+ Certification. This course will teach you everything you need to take and successfully pass the CompTIA Network+ certification exam (N10-007).
Network Fundamentals
In this lesson, you will examine the purpose of IT certifications, with specific emphasis on CompTIA Network+ and how it fits into the career of a network tech. You will explore how networks work in general, covering such essential concepts as servers and clients, Ethernet, switches, and LANs. In the last two sections of the lesson, you will examine two different models that technicians use to troubleshoot networks: the OSI seven-layer model and the TCP/IP model.
Network Media
In this lesson, you will learn about all kinds of network connections, such as cable types—coaxial, twisted-pair, and fiber—and wireless options. It should be fun and informative and carry you deeper into the CompTIA Network+ journey.
Network Topologies and Standards
In this lesson, you will jump into network topologies and standards, exploring Ethernet in detail. You will get a shorter look at some other standards that used to matter as well, including the star topology, so you won't be surprised by them on the CompTIA Network+ exam.
Network Hardware
Network hardware enables networking devices—nodes—to connect together into a network. In this lesson, you will learn about all the major device types, such as switches, routers, and wireless access points and how they function in modern networks.
TCP/IP
Most modern networks use TCP/IP, so it's essential knowledge for competent techs. In this lesson, you will delve into the protocol suite, looking at the many protocols included, how they work together, and what resources they require. You will also research the addressing and naming conventions used in TCP/IP networks and how computers get named.
Routing
In this lesson, you will delve into interconnecting networks, such as the Internet. Routers are the primary tools used for the job, so you will explore how they work and what routing protocols they use.
Virtualization
This lesson is about virtualization, a process of using software to handle jobs traditionally serviced with hardware. You will learn about VLANs and virtual computing and how complex networks use these technologies to accomplish specific goals.
Wide Area Networking
In this lesson, you will examine the many forms of remote connectivity, ways to interconnect a local computer or network with distant computers. You will explore everything from older-style dial-up and T-1 lines to the latest satellite and fiber connections.
Network Security
In this lesson, you will explore the many aspects of network security. You will examine threats to your network, from social engineering to cracking encryption. Then you will look at the many ways the good guys combat the bad guys through authentication and authorization standards and protocols.
The Complete Network
In this lesson, you will start to put together everything you've learned so far in this course. You will get the scoop on designing and implementing both wired and wireless SOHO networks. You will also explore categories of requirements, unified communication, specialized network devices, and industrial control systems.
Troubleshooting Networks
In this lesson, you will roll up your sleeves and plunge into network troubleshooting. You will look first at the CompTIA Network+ troubleshooting model and then examine top network hardware faults. You will explore network hardware tools and finish the lesson with a discussion on troubleshooting WAN issues.
Network Management
In this final lesson, you will look at a variety of practical concerns in network management, including emergency procedures, safety, segmentation, and network configuration and monitoring.
What you will learn
The OSI seven-layer model to understand and troubleshoot networks
Network connections such as cable types and wireless
Explore the Ethernet in detail
How major device types function
How protocols work together and what resources they require
How routers create interconnecting networks
Internet security and the threats to your network
How to design and implement both wired and wireless SOHO networks
Network troubleshooting and top network hardware faults
How you will benefit
Discover how Comp TIA Network + can fit into a network tech career
Be prepared to pass the Comp TIA Network + certification exam
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Discover the inner workings of computers! Learn how to configure and troubleshoot computer hardware in real-world environments with hands-on practice. This online course is the first of three courses necessary to prepare you for the CompTIA A+ Certification.
Get ready to roll up your sleeves and dive inside your personal computer! The CompTIA A+ Certification Prep 1: Hardware course is the first of three CompTIA courses you will need to take to successfully prepare for your A+ certification. It teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
Throughout our CompTIA A+ prep course, you will learn techniques every tech masters for building and troubleshooting all sorts of computers, plus get the inside scoop on how techs work within the enterprise. This computer hardware course also gives you the base knowledge needed to continue your CompTIA A+ certification studies for the 220-1101 and 220-1102 exams.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
It's also recommended that you have a PC that you can take apart and put back together again. Because of the dangers of electro-static discharge (to the machine, not to you), you are not required to tear apart your own primary computer. This is, however, a class that trains you to be a hardware technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 1: Hardware course teaches you about the hardware common to nearly every personal computer, including microprocessors, RAM, power supplies, motherboards, UEFI/BIOS, the system setup utility, the expansion bus, and input/output devices.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: To properly prepare for your 220-1101/1102 CompTIA A+ certification exams, in addition to this course, you will need to complete the following course series: CompTIA A+ Certification Prep 2: Software and CompTIA A+ Certification Prep 3: Network Security.
The Art of the Tech
In Lesson 1, we'll introduce you to the course and to the CompTIA A+ certification, and then move right into essential information for every tech. You'll get the scoop on how the many components of the personal computer work together. We'll discuss how professional techs behave and interact with clients. And we'll finish with a tried-and-true troubleshooting methodology that will apply to all tech situations.
Desktop PC Basics
In Lesson 2, we'll take a tour of a desktop PC, starting with the exterior connectors. We'll go into details of the interior devices as well. Our goal is to begin teaching proper tech terminology and familiarize you with standard computer components. You'll also learn about some common computer roles, so you can better understand why desktop PCs are used in both homes and businesses.
Laptop PC Basics
This lesson looks at the ways laptops differ from desktops. You'll learn about laptop hardware, including a variety of support devices such as docking stations and port replicators. You'll find out how to manage laptop power and battery life and how to protect, maintain, and troubleshoot laptops.
Maintenance and Safety Precautions
In this lesson we dive into the important safety techniques that every good tech absolutely needs to know. These range from how to clean a computer to methods to avoid tech-induced damage to how to dispose of old parts safely.
Central Processing Units and RAM
In this lesson, we'll deliver the goods on central processing units, the core processing component in every PC. We'll explain variations in technology and then give practical information and advice on installing and troubleshooting CPUs. Plus, we'll dig into the details of one of the foundations of the computer: RAM. With RAM, the CPU can make magic happen. Without it? Literally nothing can happen. You'll learn about the different varieties of RAM and proper techniques for installing it. Then, we'll wrap up the lesson with troubleshooting RAM and memory problems.
Motherboards and Cases
In this lesson, we'll teach you about the essential programming that makes computers function, what's called the BIOS or UEFI. Plus, you'll learn about the special tools we use for storing configuration options for BIOS and UEFI. It's awesome stuff! We'll also teach you all about motherboards, the bedrock of every PC. You'll learn form factors, types of expansion slots, and installation steps for expansion cards. In this lesson, we'll also cover upgrading, installing, and troubleshooting motherboards.
Powering the PC
Today, we'll introduce you to power supplies and the basics of powering a PC. You'll learn about how electricity gets from your wall outlet into your PC, along with how to test that electricity. We'll teach you about the many power supply standards and how to install one inside your PC. Finally, we'll discuss how to troubleshoot a power supply with problems.
Input Devices
In this lesson, you'll learn about devices that enable you to input data into your computer. We'll discuss standard input devices (like keyboards and mice) and multimedia devices (like digital cameras and webcams). We'll also teach you about connecting those devices to your computers using connectors like USB and Thunderbolt.
Storage Technologies
Today, we'll dig into storage technologies, including traditional hard disk drives and modern solid-state drives. You'll also learn how to install storage devices of several interface types, including SATA and M.2. We'll also explain the fundamentals of troubleshooting storage devices.
Working with Storage Devices
In Lesson 10, you'll learn how to prepare a storage device such as a hard disk drive or solid-state drive for use by an operating system. We'll teach you about partitioning and formatting. We'll also cover maintaining your data using several included Windows utilities.
Removable Media and RAID
In this lesson, you'll explore various forms of mass storage that you can take with you, such as USB flash media, memory cards, optical drives, and external drives. You'll also discover how RAID arrays improve storage performance and/or reliability.
Operational Procedures
As we wrap up the course, you'll learn about all the other stuff that goes into making IT work, such as documentation, change management, ticketing systems, and disaster prevention and recovery.
What you will learn
Learn proper tech terminology and how all the components of the PC work together
Discover important safety techniques that every good tech needs to know
Gain practical information and advice on installing and troubleshooting CPUs
Learn about the different varieties of RAM and proper techniques for installing it
Obtain everything you need to know about motherboard form factors, types of expansion slots, and installation steps for expansion cards
Gain knowledge of hard drive technologies and the fundamentals of protecting data with RAID technology
How you will benefit
Learn the skills you need to promote yourself as a PC hardware technician capable of solving various computer issues
Gain the confidence you need to successfully perform integral computer support in the workplace
Become an indispensable part of any organization that uses computers daily
Complete the first of three courses needed to prepare for your CompTIA A+ certification
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Take the next step toward becoming a CompTIA A+ certified tech by mastering virtualization, multifunction devices, and three versions of Windows, plus macOS and Linux operating systems as you prepare for your A+ certification exam. This is the second of three courses in our A+ certification prep series.
The CompTIA A+ Certification Prep 2: Software course picks up where the CompTIA A+ Certification Prep 1: Hardware course left off and dives into Windows, macOS, and Linux.
Throughout the CompTIA A+ prep training, you will learn about operating systems from installation to operations, maintenance to troubleshooting. Our computer software training course teaches you about virtualization and virtual machines, plus it goes in-depth on printer and multifunction device technologies.
This CompTIA A+ prep course takes you through the second of three prep courses you need to become both a highly competent computer tech and a CompTIA A+ certified technician, using the 1101 and 1102 competencies.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Access to a Mac running macOS (in addition to the PC) is recommended.
You should have access to a hard drive that you can install, format, and partition, and to a couple of Plug and Play devices that you can practice installing. Because of the dangers of electro-static discharge (to the machine), you are not required to tear apart your own primary computer.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 2: Software course teaches you about working with many different operating systems, virtual machines, and various software. In part two of our three-step series, you will learn how to operate and maintain these items on our systems.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students should previously have completed the CompTIA A+ Certification Prep 1: Hardware course. Upon completion of CompTIA A+ Certification Prep 2: Software, you should prepare to enroll in our final prep course, CompTIA A+ Certification Prep 3: Network Security, to successfully prepare for both the 220-1101/1102 exams and your career as a certified technician.
Understanding Operating Systems
In this lesson, you'll learn basic operating system concepts and the various operating systems (and versions) covered on the CompTIA A+ exams. You'll explore common OS functions that enable users, software, and hardware to interact with each other. We'll also look at the primary user interfaces—the graphic user interface and the command line interface—and how the GUI manifests in recent versions of Windows, macOS, and Linux. We'll also look at basic OS security features that protect the system by authenticating users and requiring proper authorization to take certain actions.
Installing Windows
This lesson is all about Microsoft Windows. You'll learn how to prepare for installing or upgrading Windows, install the OS, and apply the post-installation finishing touches. You'll also learn how to troubleshoot any problems that might pop up during installation.
Starting Windows and Managing User Accounts
What do you do after installing Windows? Start it up, of course! Here you'll learn about sign-in options and security, and the different kinds of user accounts available and how to manage them. Then you'll discover the various ways that Windows controls access to files and other resources based on the permissions assigned to user accounts and groups.
Customizing and Configuring Windows
This lesson focuses on the two main Windows utilities that you can use to customize and configure its settings: the Settings app and the Control Panel. We'll compare the two utilities and then review how to make the most common system changes, such as changing desktop appearance settings, disabling a webcam, modifying default apps for certain file types, and more.
Using Windows Utilities
Windows includes dozens of helpful special-purpose utilities you can use to configure and troubleshoot a system. Here you'll learn about the Task Manager and its role in shutting down unresponsive apps and correcting slow startup and sluggish performance issues. Then we'll look at the Microsoft Management Console and explore some of its most popular snap-ins. You'll finish up by learning how to access, back up, and make changes to the Registry and understand the Registry's structure.
Exploring macOS and Linux
CompTIA A+ exam 220-1102 includes several objectives that deal with macOS and Linux, and this lesson prepares you for that by explaining the macOS desktop and how to use it to manage files, install and run apps, and access popular utilities such as Keychain and Boot Camp. You'll learn how to customize the desktop and protect your disks, files, and accounts. We'll round out this lesson by explaining the basics of the Linux OS, including distros, the (optional) desktop GUI, file systems, startup apps, and software updates.
Working at a Command Prompt
In this lesson, you'll learn how to use the text-based command-line interface in each of the "big three" operating systems: Windows, macOS, and Linux. You'll explore the command prompt and find out how to use it to navigate the folder structure. You'll learn about basic commands for listing files and creating new directories, and we'll discuss advanced commands for moving and copying files. This lesson will finish up by explaining the basics of scripting using text commands.
Troubleshooting Windows Startup and System Issues
This lesson looks at the various reasons a Windows system doesn't boot normally—or isn't stable after booting up—and how to fix them. You'll learn about the Windows Recovery Environment and its many tools and features, and explore the options on the Startup Settings menu, such as Safe Mode. Then you'll take your command prompt knowledge from Lesson 7 and put it to work to troubleshoot and repair boot problems at a command line interface. Finally, we'll look at the various causes of system instability and crashes and how to troubleshoot them.
Troubleshooting Windows Performance and Application Issues
This lesson continues our look at Windows troubleshooting. It tackles some common Windows performance problems from sluggish performance to services not starting, and demonstrates some of Windows' many tools and utilities for troubleshooting various problems. Here you'll put to work many of the utilities you learned about in earlier lessons in specific troubleshooting scenarios, and access the many troubleshooting tools and wizards that Windows provides for different kinds of hardware and connectivity issues.
Virtual Machines and Remote Access
In this lesson, we'll discuss virtualization—using special software to run a second operating system within your actual OS. We'll show you what virtualization is and explain its many benefits. You'll also learn about the types of virtualization and popular virtualization software. To finish up this lesson, you'll learn about technologies that enable technicians (and also end users) to control computers remotely.
Printers and Multifunction Devices
The CompTIA A+ certification strongly stresses the area of multifunction devices (MFDs) and printing, so you'll need a high degree of technical knowledge about all types of printers. Here we'll begin our trip into printers and MFDs. You'll learn about the types of printers and scanners in common use today. We'll teach you how printers connect to PCs and networks, plus we'll talk about how they communicate with computers. Finally, we'll look at the laser printing process in detail so that you can troubleshoot like a printer technician.
Installing and Troubleshooting Printers and Multifunction Devices
In this course's final lesson, you'll learn the practical side of supporting printers and MFDs. You'll learn how to unbox and set up a printer, and how to install drivers for it to make it work in Windows. You'll then learn how to configure and maintain printers, and how to troubleshoot the many different problems that printers have, from general connectivity issues to print quality problems specific to certain printer technologies.
What you will learn
Learn how to install, organize, maintain, and troubleshoot three different versions of Windows (explore similar features in MacOS and Linux)
Examine and compare the features and structures of Windows Vista, 7, and 8/8.1
Get a deeper understanding of how we use virtualization and virtual machines in modern networks
Learn about printers and multifunction devices, from the various technologies in use to installing and troubleshooting
How you will benefit
Master many of the techniques covered on the certification exam and feel confident on test day
Become an integral part of any organization as you learn to install and troubleshoot new hardware, software, and MFDs
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Finish your CompTIA A+ certification prep by learning how to select, install, and service video, sound, and portable computers. In this final course needed in the three-part A+ certification series, you will learn how to network, secure, and troubleshoot.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on fun and practical technology. You will learn how to select, install, and service sound and display components, and how to set up, maintain, and troubleshoot wired and wireless networks.
During this network/security training, you will also learn about many aspects of PC and network security and discover how to configure and troubleshoot tablets and smartphones.
Note: This CompTIA A+ Prep 3 course completes the three-course CompTIA A+ certification exam prep series that is needed to prepare you for both the 220-1101/1102 exams and your career as a certified technician.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
A Windows PC that you can experiment on. You will probably want to remove/install various devices, such as video, sound, and modems. Because of the dangers of electro-static discharge (to the machine, not the student), however, we do not require you to tear apart your own primary computer. This is a class that trains you to be a technician - having a machine to play with greatly helps your learning.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
The CompTIA A+ Certification Prep 3: Networking/Security course focuses on keeping our networks and systems secure from outside threats and how to troubleshoot issues as they appear.
If you want to jumpstart your career with your first tech support job, this third and final course in our CompTIA prep series is a necessary component to prepare you for the A+ certification exam successfully.
According to CompTIA, getting your A+ certification can lead to a rewarding IT career—with average salaries ranging from $45,000-$60,000, depending on the role you pursue.
Note: Students need to complete CompTIA A+ Certification Prep 1: Hardware and CompTIA A+ Certification Prep 2: Software before attempting CompTIA A+ Certification Prep 3: Networking/Security to properly prepare to sit for the A+ certification exam.
Video Technologies
In this first lesson, you'll learn the details of monitors—standard desktop and projectors—and video cards. You'll learn how they work and function together to produce the display you see, and how to install and troubleshoot them.
Multimedia
In this lesson, you'll delve into the details of multimedia. You'll explore how sound works in a digital environment, examine all the components that work to record and play back video, and learn how 3D graphics work.
Portable Computing Devices
In this lesson, you'll examine the many features of portable computers. You'll explore the many ways to expand the capabilities of portables, from connecting to external monitors to docking stations. You'll also look at how to upgrade, manage, maintain, repair, and troubleshoot them.
Essentials of Networking
In this lesson, you'll be introduced to the essentials of networking. You'll explore topics such as network hardware and topologies and learn about Ethernet, coaxial and fiber cabling technologies, and more.
Local Area Networking
In this lesson, you'll delve deeper into networking. You'll learn about the TCP/IP protocol and how to install, configure, and troubleshoot a basic network.
Wireless Networking
In this lesson, you'll explore wireless technologies, starting with the basics, such as components, software, modes, security, speed, and range. You'll learn about wireless networking standards, such as radio wave and infrared networks. You'll finish the lesson with a look at installing, configuring, and troubleshooting wireless networks.
Internet Connections
Get ready to take the networking covered in previous lessons and expand it to fill the Internet. You'll start by learning how the Internet works and then examine the various connection types to get onto the Internet. The lesson will be wrapped up with a discussion of how you actually connect.
The Internet
In this lesson, you'll continue to dig further into the nuts and bolts of how the Internet works at the software layer, including the application and utility protocols, Internet applications, and cloud-computing services.
Security Hygiene
This lesson will teach you how to maintain security hygiene. You'll discover the many threats faced and then dive into access-control techniques. You'll also learn about topics like data classification, compliance, and reporting procedures.
Network Security
In this lesson, you'll jump into security aspects in the big bad world; specifically, threats from outside your network. You'll look at malicious software types and how to deal with them. You'll also learn what protections you should establish networkwide. The knowledge in this lesson is invaluable to you as both a tech and for the CompTIA A+ certification exams.
Understanding Mobile Devices
In this lesson, you'll learn about the features and capabilities of smartphones and tablets, as well as the mobile operating systems that power them. You'll also explore common configuration techniques for working with mobile devices.
Care and Feeding of Mobile Devices
In this final lesson, you'll wrap up the trio of CompTIA A+ exam prep courses by learning how to troubleshoot and secure mobile device hardware, operating systems, and apps.
What you will learn
Learn how to install and troubleshoot video technologies properly
Understand how to upgrade, manage, maintain, and repair portable computing devices
Learn the essentials of networking, including local area networking and wireless networking
Discover the best ways to keep your network secure
Understand how to work with mobile devices
How you will benefit
Prepare for both the 1101/1102 CompTIA A+ Certification Exams
Complete the third and final course needed to prepare for your CompTIA A+ certification
Open the door to new opportunities as a technician once certification is achieved
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
This is an ed2go Instructor Led Distance Learning Course. Hover over or tap this text for more details.
Instructor-led Courses (ILC) are for students who prefer a structured learning pace with instructor support. Lessons are gated and released biweekly. This type of course has fixed monthly start dates. This course can contain Peer to Peer and Peer to Instructor discussions.
Prepare to take and pass the CompTIA Network+ Exam.
This course will teach you everything you need to take and pass the CompTIA Network+ certification exam (N10-007). You will learn about the OSI seven-layer model, protocol suites, modern network operating systems, network hardware, cabling standards, remote connectivity, Internet connections, cloud computing, network security, network troubleshooting, and more.
Click Here For Additional Course Information
Requirements:
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Gain skills and confidence in your ability to build and service networks as you prepare for CompTIA Network+ Certification. This course will teach you everything you need to take and successfully pass the CompTIA Network+ certification exam (N10-007).
Network Fundamentals
In this lesson, you will examine the purpose of IT certifications, with specific emphasis on CompTIA Network+ and how it fits into the career of a network tech. You will explore how networks work in general, covering such essential concepts as servers and clients, Ethernet, switches, and LANs. In the last two sections of the lesson, you will examine two different models that technicians use to troubleshoot networks: the OSI seven-layer model and the TCP/IP model.
Network Media
In this lesson, you will learn about all kinds of network connections, such as cable types—coaxial, twisted-pair, and fiber—and wireless options. It should be fun and informative and carry you deeper into the CompTIA Network+ journey.
Network Topologies and Standards
In this lesson, you will jump into network topologies and standards, exploring Ethernet in detail. You will get a shorter look at some other standards that used to matter as well, including the star topology, so you won't be surprised by them on the CompTIA Network+ exam.
Network Hardware
Network hardware enables networking devices—nodes—to connect together into a network. In this lesson, you will learn about all the major device types, such as switches, routers, and wireless access points and how they function in modern networks.
TCP/IP
Most modern networks use TCP/IP, so it's essential knowledge for competent techs. In this lesson, you will delve into the protocol suite, looking at the many protocols included, how they work together, and what resources they require. You will also research the addressing and naming conventions used in TCP/IP networks and how computers get named.
Routing
In this lesson, you will delve into interconnecting networks, such as the Internet. Routers are the primary tools used for the job, so you will explore how they work and what routing protocols they use.
Virtualization
This lesson is about virtualization, a process of using software to handle jobs traditionally serviced with hardware. You will learn about VLANs and virtual computing and how complex networks use these technologies to accomplish specific goals.
Wide Area Networking
In this lesson, you will examine the many forms of remote connectivity, ways to interconnect a local computer or network with distant computers. You will explore everything from older-style dial-up and T-1 lines to the latest satellite and fiber connections.
Network Security
In this lesson, you will explore the many aspects of network security. You will examine threats to your network, from social engineering to cracking encryption. Then you will look at the many ways the good guys combat the bad guys through authentication and authorization standards and protocols.
The Complete Network
In this lesson, you will start to put together everything you've learned so far in this course. You will get the scoop on designing and implementing both wired and wireless SOHO networks. You will also explore categories of requirements, unified communication, specialized network devices, and industrial control systems.
Troubleshooting Networks
In this lesson, you will roll up your sleeves and plunge into network troubleshooting. You will look first at the CompTIA Network+ troubleshooting model and then examine top network hardware faults. You will explore network hardware tools and finish the lesson with a discussion on troubleshooting WAN issues.
Network Management
In this final lesson, you will look at a variety of practical concerns in network management, including emergency procedures, safety, segmentation, and network configuration and monitoring.
What you will learn
The OSI seven-layer model to understand and troubleshoot networks
Network connections such as cable types and wireless
Explore the Ethernet in detail
How major device types function
How protocols work together and what resources they require
How routers create interconnecting networks
Internet security and the threats to your network
How to design and implement both wired and wireless SOHO networks
Network troubleshooting and top network hardware faults
How you will benefit
Discover how Comp TIA Network + can fit into a network tech career
Be prepared to pass the Comp TIA Network + certification exam
Mike Meyers
Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.
Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.
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