Soft Skills   

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.

Identifying Preferred Communication Styles

In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.

Analyzing Your Own Difficult-Person Situation

In this lesson, you will begin to build a database about not only your difficult people — those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.

Dealing With Hostile-Aggressive Personality Types

This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.

Dealing with Difficult Passive Personality Types

In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical —people known as Negative-Thinkers.

Dealing With Aggressive Subcategories of Difficult Intuitors

This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognize these people and share space with them.

Identifying and Dealing With Relaters

In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.

Overcoming Your Own Difficult Characteristics

Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.

Developing Skills to Become More Flexible

In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.

Exploring Resilience-Building Strategies

In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."

Discovering the Importance of Assertiveness to Positive Relationships

After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behavior is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.

Changing Your Own Assertiveness Skills

This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.

Learning Techniques to Improve Your Listening Abilities

After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.

Introduction to Managerial Work

How has management theory evolved over the last 100 years? This lesson will take you back to the days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the Transition Into Management

Let's see if you can identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?

The Tasks of a Manager

Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing Tasks, Performance, and Time

In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.

Introduction to Motivation

It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.

The Best-Known Researchers in Motivation

Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.

Motivation Theories

Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.

Understanding the Theories of Motivation

This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.

Introduction to Conflict Resolution and Problem-Solving

Now comes the hard part: when real life doesn't work out the way the theories told us it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.

Models of Conflict Resolution and Problem-Solving

This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.

Working Through Problems

This lesson explores the problem-solving model introduced earlier and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing Solutions to Problems and Conflicts

This lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 11.0 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Good time management and the ability to set personal goals are key to achieving success in life. This course will teach you how to set appropriate, measurable goals and develop good time management skills to achieve them.

1. Become an Expert in Time Management
   1. Respect Your Time
   2. Do More by Doing Less
   3. Respect Others' Time
   4. Time Management Skills
   5. Ways to Circumvent Interruptions
   6. Goals as a Motivational Tool for Time Management
2. Microsoft Outlook and Time Management
   1. Optimize Scheduling Tools
   2. Using the Inbox to Create Task Lists in Outlook
   3. Use Your Tasks as Work Lists
   4. Creating a Calendar Item from an Inbox Email
   5. Checking Email at Designated Times
   6. The Under-Two-Minute Rule
   7. Setting Up Rules
   8. Creating Folders and Archiving Email
   9. Using Auto-archive
   10. Create a Distribution List
   11. Email Etiquette and Efficiency Tips
   12. Do's When Writing Email
3. Understanding the Importance of Goal Setting
   1. Start Where You Are Planted
   2. Why Goal Setting Is Important
4. Creating a Strategy to Achieve Smart Goals
   1. Understand What a SMART Goal Is
   2. Identify the Right Tools for Goal Setting
5. Implementing by Building a Support System
   1. How to Find Supporters
   2. Understand Your Strengths and Weaknesses
   3. Different Types of Supporters
   4. Turn Your Social Network into Your Cheerleading Network
6. Sustaining Goal Setting for Success
   1. Persistence
   2. Don't Give up at the First Sign of Difficulty
   3. Flexibility
   4. Changing Your Approach
   5. Celebrating Small Wins
   6. Grow Where You Are Planted
   7. Make Goal Setting a Habit

What you will learn

• Learn effective time management skills.
• Identify the benefits of setting goals.
• Master the skills of setting your own goals.
• Implement the right strategies to track your goals.
• Understand flexibility vs. persistence when prioritizing.
• Turn goals into habits.

How you will benefit

• Gain valuable skills that will benefit you in any profession.
• Track success toward goals for personal fulfillment
• Reduce stress and increase chances of success